Assistant Dispatcher

**Job Title: Assistant Dispatcher (Central Refrigeration & Heating LTD)**

**Responsibilities**:

- **Schedule Coordination**: Assist in coordinating schedules for HVAC-R technicians, ensuring timely responses to service calls, installations, and maintenance appointments.
- **Dispatching**: Dispatch technicians to service calls and installations, taking into account technician availability, location, and expertise along with the prioritization level of the requested service.
- **Communication**: Maintain regular communication with technicians to provide them with necessary information and updates regarding assignments, customer details, and any changes in schedules.
- **Customer Service**: Respond to customer inquiries, schedule service appointments, and provide assistance as needed to ensure a high level of customer satisfaction.
- **Documentation**: Maintain accurate records of dispatch activities, including work orders, service tickets, and technician logs.
- **Problem Solving**: Identify and address any issues or challenges that may arise during the dispatch process, such as scheduling conflicts, equipment availability, or customer concerns.
- **Route Optimization**: Collaborate with dispatching team to optimize technician routes, minimize travel time, and maximize efficiency in service delivery.
- **Support**: Provide administrative support to the dispatching team, including data entry, filing, and other clerical tasks as assigned.

**Requirements**:

- **Previous Experience**: Minimum of 1-2 years of experience in a dispatching role within a plumbing or HVAC-R company is considered an asset for consideration of this position.
- **Industry Knowledge**: Strong understanding of HVAC-R systems, plumbing systems, and related equipment, as well as familiarity with industry best practices and standards.
- **Organizational Skills**: Ability to prioritize tasks, manage multiple assignments simultaneously, and meet deadlines in a fast-paced environment.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong ability to address the needs of customers in a friendly, positive, helpful and non-combative manner.
- **Problem-Solving Abilities**: Resourceful and adaptable, with the ability to think quickly and find solutions to unexpected challenges.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in scheduling, documentation, and customer information.
- **Customer Focus**: Strong customer service orientation with a commitment to providing exceptional service to both internal and external customers.

**Preferred Qualifications**:

- Experience with HVAC-R or plumbing dispatching software is preferred.
- Familiarity with local building codes, regulations, and permit requirements.
- Certification or training in HVAC-R or plumbing systems will be considered an asset.

**Benefits Available After Probationary Period**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans & performance bonuses.
- Opportunities for career advancement and professional development.
- Dynamic and collaborative work environment with opportunities to contribute to the success of the company.

Our trained technicians provide the highest quality installation and service to all our residential and commercial customers. Our diverse team of specialists include Refrigeration Mechanics, Sheet Metal Mechanics, Gas Fitter and Plumber all dedicated to providing quality workmanship and superior customer service.

Our varied & diversified roster of clientele also includes the Health Care Industry, as well as Oil & Gas, Hospitality & The Food & Beverage Industries. We have been performing HVAC & Refrigeration work for such clients for the past 30 years, which is indicative of the satisfactory level of service we take pride in.

**Job Type**: Part-time

Day range:

- Monday to Friday

Licence/Certification:

- Driving Licence (preferred)
- Trade Certificate (preferred)
- Forklift Licence (preferred)

Work Location: On the road