Remote Bilingual Customer Care Representative

2 weeks ago

Richmond, British Columbia, Canada Staples Full time

Bilingual Customer Care Representative (Remote)

Staples is business to business. You're what binds us together.

Staples Promotional Products is the world's most trusted source for branded merchandise.

As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North American Top 40 list, we are committed to providing outstanding service and exceptional value.

That's why companies large and small, all over the world, turn to us for the resources they need to increase brand reach and visibility.


What you'll be doing:

We execute promotional merchandise programs (e-stores and marketing initiatives) for some of the world's best-known brands. The Customer Care Representative is accountable to provide exceptional customer service to business customers. The role reports into the Customer Care Team Lead.

  • Respond to customer's inquiries or concerns in a timely manner and work with other team members to resolve customer issues.
  • Notify customers of backorders or delays as soon as order is received.
  • Work closely with other customer service agents to solve customer issues.
  • Handle administrative duties as required.

What you bring to the table:

  • You are fluent in both English and French.
  • You are an excellent communicator.
  • You are detailoriented, have strong organizational skills and can prioritize, multitask and work under tight deadlines.
  • You present a polite, patient, and helpful demeanour to customers at all times.
  • You are collaborative in nature, able to participate positively in a team atmosphere.

Qualifications:

**What's needed

  • Qualifications*
  • Required: Bilingual (English/French)
  • Preferred: postsecondary degree in Business Administration
  • Intermediate computer skills (Excel/Word /Windows/Office)
  • Experience in Print and Web Production an asset

We Offer:

  • Competitive salary.
  • Inclusive culture with associateled Business Resource Groups and resources such as the Social Justice Resource Centre.
  • Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
  • Growth & development opportunities.
  • Interested in joining the team? Check out our_ _perks and benefits_ _

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