Customer Service Representative

1 week ago


Richmond, British Columbia, Canada Crown Packaging Full time

Crown Packaging is an integrated manufacturer and marketer of corrugated cartons and sheets, printed paper wraps and wallboard tape.

Crown Packaging is a safety-oriented employer dedicated to providing an engaging and challenging work environment.

Many of our employees have enjoyed working for Crown Packaging for the greater part of their careers; we have many employees with 20, 25, 30, even 35 years of service.

We are currently looking for a

Customer Service Representative for our Richmond location.

Benefits:

  • A comprehensive health care plan including drug cards, vision care, life insurance and dental plan.
  • Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services.
  • A retirement plan.
  • 37 weeks of vacations, pending years of service.
  • 13 paid holidays (stats plus, Christmas Eve, Boxing Day and Easter Monday), per year.
  • Annual Events~ holiday, safety and charity parties.
  • Free onsite parking.
  • Opportunity for overtime.

Job responsibilities for this position:

  • Manages a high volume of accounts, while upholding an exceptional level of customer service.
  • Processes sales orders.
  • Establishes customer relationships and follows up with customers, as needed,
o Responds to customer requests, special instructions and inquiries in a timely and efficient manner.

  • Liaises with the Sales Team, Scheduling, Operations and the Warehouse to ensure optimal delivery of orders.
o Reports on orders, customer inquiries and other items; proactively resolves matters, as they arise.

  • Reviews inventory movement, ensuring FIFO is utilized and managed through adjustments and reconciliations.
  • Manages administrative duties, filing and dataentry.
  • Other duties as assigned.

Qualifications and requirements for this position:

  • +2 years of customer service experience.
- +1-year experience in an office setting for a manufacturing company.

  • Proficient with MS Office software.
  • Excellent verbal communication and interpersonal skills.
  • Superior problemsolving skills.
  • Detail oriented and has the ability to prioritizing and multitask.
  • Able to work in a group as well as individually.
  • Strong work ethic, is dependable and reliable.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.

**Please note, our location is not situated near public transit, applicants must have their own vehicle.

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