Customer Service Rep
1 week ago
Opportunity summary:
As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact WestRock
What you need to succeed:
- Must have 3+ years of customer servicerelated work experience
- Previous experience in manufacturing industry is preferred
- Demonstrate a customeroriented mindset and ability to operate with customers' best interests in mind
- Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
- Have strong attention to detail and be highly organized
- Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
- Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Why Work for WestRock:
- Competitive salary
- Benefits from first day of employment
- Pension plan from the first day of employment (up to 7% with company match)
- A great Management Team and experienced peers to help you along the way
- Celebration lunches and BBQ's
- Family social club events and company golf tournament
- An Employer that cares about health and safety
- Training opportunities to enhance your skills and grow your career
- A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.
- A management team committed to WestRock's values of Respect, Accountability, Integrity and Excellence
As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.
Please contact WestRock, Human Resources at about your needs and we will consult with you to ensure suitable accommodation is provided.
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