Dispatch & Customer Care Agent
1 week ago
Title
Dispatch & Customer Care Agent/ Delivery Driver
Reports To
Dispatch & Customer Care Manager
Job Overview
What's In It for You
- Being a crucial part of a dynamic, fastpaced industry & team
- Competitive base wage (paid biweekly)
- Benefits after completion of probationary period
- You get to work with a supportive & professional team
- Fun & Professional work environment
Essential Duties and Responsibilities
- Create routes for delivery drivers
- Dispatch and monitor routes for delivery drivers
- Make necessary ad hoc adjustments to driver routes with mínimal impact to customers
- Keep drivers informed on changes to routes
- Closely observe fleet on the road to identify potential risks in attaining all SLAs (service level agreements)
- Resolve client and customer issues as first pointofcontact
- Communicate with drivers to ensure they understand the processes, safety and provide guidance
- Respond to SMS, chats, and calls from clients and customers in a timely and professional manner
- Document all changes and amendments to deliveries and customer requests in a timely manner
- Oversee warehouse activities in the absence of the warehouse manager
- Assist in warehouse duties as required (receiving delivery drivers, organizing bins, locks, driver kits, sort, fill, etc)
- Data entry and minor analytical duties may be required
- In the event of emergencies, you may be required to drive
Basic Qualifications
- Previous relevant experience is an asset
- Ability to communicate professionally over the phone and SMS chat
- Strong verbal and written communication skills
- Ability to work with others as well as independently
- Dependable attendance
- Positive attitude
- Strong organizational skills
- Selfmotivated problem solver
- General proficiency in Microsoft Office
- Pineapple Express Delivery is committed to providing a barrierfree environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations._
- Pineapple Express Delivery understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner._
- Providing an accessible and barrierfree environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources._
- We are an equal opportunity employer that recognizes the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a nonexhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws._
Job Types:
Part-time, Permanent
Part-time hours: 20 per week
Salary:
From $20.00 per hour
Benefits:
- Employee assistance program
- Onsite parking
- Store discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- customer service: 1 year (required)
- dispatching: 1 year (required)
Licence/Certification:
- Gclass Driver's Licence (required)
Work Location:
One location
-
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