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Senior Manager, HR Digital Solutions Enablement, Contract

3 months ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the Opportunity?
As Senior Manager, HR Digital Solutions Enablement, you will investigate the root cause of business problems, analyze opportunities and help facilitate the implementation of recommendations for business improvement. You demonstrate expert knowledge and ability to apply various methodologies (e.g., design thinking, agile, lean six sigma) in the most complex situations and is recognized as an expert, internally and/or externally. You will be responsible for successful definition of requirements needed to deliver a positive user experience and increase adoption of HR digital tools.

What will you do?

  • Partner with key stakeholders in HR and T&O to conduct problem analysis
  • Investigate and analyze business situations and identify options for business improvement
  • Perform a gap analysis between current and future states; assess and recommend highest value-added solution options
  • Assist in establishing priority and portfolio objectives leveraging business analysis expertise
  • Understand the business context and the impacts of the proposed change to people, processes, organizational structure, policies, and technology
  • Assess and communicate risks associated with the change and strategy to mitigate the risks
  • Conduct regular assessments of the requirements progress on projects against the business objectives
  • Ensure program team and stakeholders have knowledge of the enterprise standard requirements methodology
  • Coordinate and monitor multiple simultaneous projects activities to prevent or minimize potential negative impacts
  • Impact and influence to ensure stakeholder buy-in and support of the requirements strategy at the program level
  • Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
  • Provide guidance, feedback, coaching, and mentoring to build the capabilities of team members on the team

What do you need to succeed?

Must-have:

  • BSA experience in ServiceNow
  • Undergraduate Degree in Information Technology or Equivalent Experience
  • 7 - 10 years of experience working in digital and operational teams with a focus of process excellence and digital adoption
  • Contributing to large scale product roadmaps and strategy on a global scale
  • Demonstrated design thinking mindset building processes and solutions with the end-user in mind
  • Experience in collaborating with highly complex, medium to large teams while utilizing the latest agile methodologies and tools
  • Strong impact and influence skills required for working alongside senior T&O, HR and business leaders
  • Proven change management skillset driving adoption of digital solutions

Nice-to-haves:

  • Agile, Change Management and LSS Certification,

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater scopes of work

Job Skills

Agile Methodology, Analytical Thinking, Business Analysis, Communication, Design Thinking, Gaps Analysis, Lean Project Management, Problem Analysis, Program Management, Relationship Building, ServiceNow Human Resource Service Management (HR), Work Collaboratively

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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