Partner Success Executive

1 week ago

Mississauga, Ontario, Canada TD SYNNEX Full time

Partner Success Executive
The

Partner Success Executive will support the Partner Success Manager in overseeing a group of Learning Partners who provide strategic learning and training services to customers within the Learning Community.

In this role, you will support all aspects of Vendor Learning Partner Programs including:

new partner recruitment, monitor partner adherence to program requirements, manage day-to-day partner requests, assist with partner support during the authorization and legal agreement process, provide partner training and enablement, connect partners with engagement opportunities, as well as monitoring partner success and overall program effectiveness.


Get Inspired by the Work You'll Do

  • Subject matter expert for Learning Partner Programs including complete understanding of program benefits and requirements of the Authorized Training Center Program (ATC), the Authorized Academic Partner Program (AAP)
  • Establish and maintain ongoing Learning Partner relationships (principals, stakeholders, and Affiliated Instructors)
  • Connect and coordinate Learning Partners with regional education engagement opportunities
  • Assist Learning Partners in the development of annual business plans to support Vendor goals, ensure partner's successful delivery of learning and training services in support of customer adoption
  • Monitor program effectiveness, track against Vendor goals, suggest enhancements as needed
  • Provide daytoday account management and support for Learning Partners
  • Ensure Learning Partner details are maintained online in Vendor Partner database and in all legal and / or marketing communications
  • Provide partner enablement training to Learning Partner staff
  • Provide training for systems to Learning Partner staff
  • Plan and develop Learning Partner calendar of events
  • Align with Education Field Engagement Team
  • Enhance program visibility and drive program awareness within the territory
  • Grow the Learning Partner program through identifying, engaging, assessing and signing new partners
  • Identify and assess instructor technical competencies; determine instructor's pedagogical skill set and ability to deliver highquality training
  • Forecast new partner pipeline on a monthly basis; determine need for additional Learning Partners in the Territory
  • Maintain partner capacity models and grow partner and instructor participation in the Programs based on demand
  • Support Learning Partners with respect to Software Subscriptions, subscription contract renewals, license access, and maintenance issues
  • Provide Learning Partner Access and use of Systems as necessary to provide Services
  • Manage timely program notifications and annual Subscription Fee notifications to Learning Partners
  • Promote utilization of Systems to support Learning Partner success
  • Provide marketing support for Learning Partners
  • Manage partner referrals to customer leads
  • Provide operational and technical support for Learning Partner use of TD SYNNEX or Vendor Systems

Your passion is sparked by:

  • Minimum 3+ years in learning and development or partner management at a corporate level.
  • Effective at working crossfunctionally to support the Vendor and partner initiatives and priorities
  • Experience with AutoDesk Software preferred
  • Above average professional, organized, communication and problem solvingskills
  • Ability to manage and deliver against goals of a smallscale project
  • Negotiation and relationship management experience at an executive level
  • Exceptional written and verbal communication skills; mastery of the English language
  • Proactive, self
- directed, and results-oriented

  • Able to work independently and remotely, with a focus on partner success
  • 5+ years of industry experience preferred
  • Must be willing and able to travel 23 times annually to partner or Vendor events

We have Great Perks - Flexible Time Away (flex vacation) - Every day is Casual Day - Comprehensive Group Health Insurance plan - Employee Referral Award program - Employee Purchase Plan/ Company Discounts - Out of Country travel assistance - Health/ Wellness initiatives - Paid Personal Days - Employee Assistance Program - Education Reimbursement - Milestone Service Awards - Community Involvement activities in partnership with Kids Help Phone - Employee of the Quarter awards - Group RRSP with Company Matching - Training Opportunities - Huang Leadership Development Scholarship - Bi-annual President's Club - Annual Founders Award

LI-AI1

What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistanc

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