Host/hostess/busser

2 weeks ago

Etobicoke, Ontario, Canada St. Louis Bar & Grill Full time
As a Host/Hostess for St. Louis Bar & Grill, your position is vital in achieving our goal of exceeding guests' expectations. The manner in which they are greeted at the door lets our guests know immediately that St. Louis Bar & Grill is a "cut above" when it comes to personal customer service.

Remember the old adage:
'YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION'

As a Host/Hostess, you are that first impression, so remember to always make it a great one.

Greeting and Seating One of the most important aspects of our business is greeting guests and the first impression that we create as they enter our establishment.


The following basic rules apply:

  • Every guest must be greeted with a smile and eye contact
  • Always face the entrance
  • The guest's name, if known, should be used at every opportunity
  • The greeting should be warm and sincere. Remember, you have been hired for your dynamic personality. Use it.
  • You are encouraged to exchange pleasantries such as "How are you tonight?" etc.
  • Ask them if they have a preference for the bar or restaurant area
  • If there is a child with them, offer a high chair or booster seat
  • Once you are aware of where they would like to sit and how many are in the party, ask them politely if they would mind giving you a moment to see what's available to best accommodate their needs
  • Never point at a table across the room instructing them where to sit
  • Grab enough menus to accommodate the number of people in the party
  • Upon arriving at the table, pull out one of the chairs and remove any extra settings that may be in place
  • For children, remove the standard menu and replace it with a kid's menu and crayons
  • Let the guests know as they are being seated what the special is, and that their assigned server will be with them shortly
  • Special needs and elderly guests are to receive priority seating when there is a wait
  • Be sure to select the best table available that will be both accommodating to the special needs guest as well as the other guests
  • Only canine helpers will be welcomed with a dish of water, with the owner's consent. Other pets/animals are not permitted in the restaurant nor on the patio.
  • In Ontario please reference A.O.D.A. section of your orientation handbook for accessibility requirements when seating guests with special needs

Job Types:
Full-time, Part-time, Permanent

Salary:
From $15.50 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Etobicoke, ON M9W 6K1: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service (preferred)
  • Hospitality (preferred)

Work Location:
In person

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