Hostess/host

2 weeks ago

Etobicoke, Canada Lume Kitchen and Lounge Full time

We are seeking **courteous and organized Hosts**. This position can be **full-time or part-time (minimum 3 shifts/week)** and the hourly pay includes **tips**.

**Hosts** are essential in supporting the restaurant's vision for consistent, high-quality service and ensure that it is delivered in a professional, safe, and efficient manner.

Experience with **Open Table, Food Delivery Systems **(Uber Eats, Skip The Dishes, etc.) an **asset**.

**RESPONSIBILITIES & DUTIES**
- Greeting guests upon arrival and upholding a friendly and respectful demeanour in all other interactions with guests throughout their dining experience
- Consistently demonstrate hospitality and attention to detail when engaging with guests
- Handle guest complaints following exceptional customer service standards
- Maintaining the speed, and efficiency of seating guests to properly control the flow of service
- Perform delegated tasks from General Manager, Chef and Sous Chef
- Taking feedback from diners and effectively communicating it with management promptly
- Creating creative and effective solutions to guest complaints, with grace, calm and professionalism
- Operating the phones and answering any inquiries or requests
- Taking, organizing, and confirming reservations; seating guests in the appropriate section of the restaurant
- Proficiently using a POS system to input takeout orders
- Handling cash, gift card, debit, and credit card payments, if required
- Adhering to all restaurant standards as it pertains to cleaning and sanitation
- Working in a team and independently to fulfill primary duties in addition to side cleaning duties
- Adheres to the restaurants uniform, hygiene and grooming standards at all times

**SKILLS & QUALIFICATIONS**
- 1- 2 years minimum of hosting experience in a fast-paced restaurant.
- Exceptional verbal communication skills with a customer-oriented approach.
- Skilled at working within a team to provide consistent service to guests.
- Ability to stand and walk for extended periods.
- Paying great attention to detail, cleanliness, and ability to follow health and safety protocols.

**WHO WE ARE**

We are a **new**, 140 seat restaurant in Etobicoke's Humber Bay Shores area. We value community, integrity and personal development and are dedicated to the highest quality of elevated food and service delivered with sincerity, originality, and respect for the diverse local community it serves.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Etobicoke, ON M8Y 3H8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Host: 1 year (preferred)

Work Location: In person

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