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Business Systems Analyst – ServiceNow

3 months ago

Old Toronto, Canada ProViso Staffing Full time
Summary of day-to-day responsibilities:

• Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.
• Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Accountabilities:

• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Quality Assurance staff).
• Define, document, and translate business requirements into detailed functional specifications and non-functional specifications.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager.
• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
• Support collaboration with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• May provide operational / process related analysis and support to various extents.
• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
• Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating issues as required.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in bank’s services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Support the development of business cases including benefits identification, RFI/RFP, and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Maintain ongoing communication with all stakeholders throughout the project lifecycle.
• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
• Prioritize and manage own workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units, coach new or less experienced colleagues and act as a reference for the requirements management lifecycle.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.

Must have:

• Experienced in driving ServiceNow Integration Projects
• ServiceNow BSA
• Confluence/JIRA
• Agile Delivery
• ITIL process/ITSM solutions
• Service Now Certifications – ServiceNow Foundational

Nice To Have:

• Service Now Certifications – Certified Systems Administrator (CSA)
• Agile Delivery SAFE PO/PM 5.1/6.0

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