ServiceNow Business Systems Analyst

4 weeks ago

Toronto Ontario, Ontario, Canada Astek Full time

The Astek Group


Founded in France in 1988, Astek is a global player in engineering and technology consulting. With its expertise in various industrial and tertiary sectors, Astek supports its international clients in the intelligent deployment of their products and services, as well as in the implementation of their digital transformation.


Since its inception, the Group has based its development on a strong culture of entrepreneurship and innovation, and on the support and upskilling of its 7800 employees who are committed every day to promoting the complementarity between digital technologies and complex system engineering.


In Canada, the firm specializes in IT consulting services and engineering. Our teams successfully drive our clients' development strategies. Around common values, we have gained their trust and address their business challenges by putting their needs at the center of our actions and priorities.


This ecosystem of expertise enables Astek Canada to adapt quickly to evolving technologies, and all employees participate collaboratively in their development.


Are you ready to take on a new challenge, give your career a boost, and participate in innovative and stimulating projects?


Join a rapidly growing Group in Canada and worldwide that achieved a turnover of €600 million in 2023.




Your mission would be:


• Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.

• Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners.

• Define, document, and translate business requirements into detailed functional specifications and non-functional specifications.

• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

• Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager.

• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

• Support collaboration with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.

• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.

• Support the development of business cases including benefits identification, RFI/RFP, and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.



Your profile:


• Experienced in driving ServiceNow Integration Projects

• ServiceNow BSA

• Confluence/JIRA

• Agile Delivery

• ITIL process/ITSM solutions

• Service Now Certifications - ServiceNow Foundational



Let's meet

Do you like our common project?

Apply here and join our team



Our Advantages:

• A tailored CARE policy deployed by our HR teams for our employees.

• Our Diversity Charter.

• Activities among colleagues such as Teambuilding or Happy Hours.

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