Part-time Mature Case Manager

1 week ago

Vancouver, British Columbia, Canada AllCleared Solutions Inc. Full time
All-Cleared is a reputable, and established industry-leading entrepreneurial firm, delivering high quality professional legal services for over 33 years.


With the support of a confident and happy team, All Cleared is able to make daily life-changing impacts on the lives of our clients and community.

As we grow and pivot to offer more services and greater online engagement for our clients, we are looking for a dynamic and engaged person to add to our Case management team.

Your experience and knowledge gained throughout your professional career are highly valued.

Position Overview:

We have an immediate Part-Time opening for a bright individual in our downtown Vancouver offices. Responsibilities include answering telephone inquiries, interviewing clients, preparing correspondence and contributing to our custom CRM database.

You will be liaising with government offices such as the Courts and the local police, RCMP, Parole Board, the US Department of Homeland Security and Canada Immigration Services.


You will:

Work side by side with the sales team.

Help develop innovative business processes and relationships that will deliver revenue goals.

Handle incoming calls professionally and courteously, addressing customer inquiries, concerns, and requests.

Provide accurate and detailed information about our products/services, pricing, and promotions.

Effectively resolve customer issues, aiming for first-call resolution whenever possible.

Document customer interactions and update customer accounts with relevant information

Escalate complex or escalated issues to the appropriate channels for resolution.

Adhere to communication procedures, guidelines, and scripts to ensure consistent and high-quality service.

Strive to meet or exceed individual and team performance targets.

Demonstrated commitment to maintaining confidentiality.

Provide accurate and detailed information about our products/services, pricing, and promotions. Adhere to communication procedures, guidelines, and scripts to ensure consistent and high-quality service.

Document customer interactions and update customer accounts with relevant information.

Specific Qualifications:

Previous experience in an administrative role.

Strong organizational skills, attention to detail, ability to handle multiple tasks and prioritize effectively.

Excellent verbal communication skills with a clear and professional phone voice. Handle incoming calls professionally and courteously, addressing customer inquiries, concerns, and requests. Ability to demonstrate empathy and the ability to remain composed and patient.

Proficient in using office software such as Microsoft Office, adobe, CRM.

Effectively resolve customer issues, aiming for first-call resolution whenever possible.

Application Process:

Working Hours:

This is a part-time position, offering 30-35 hours per week with a 4 day work option. The specific work schedule can be flexible to accommodate personal commitments and preferences.

Compensation and Benefits:

We offer competitive compensation based on qualifications and experience.

As a part-time employee, you will also be eligible for certain benefits and a supportive work environment that promotes work-life balance.


Benefits:

Company events, Dental care, Extended health care, Vision care, paid vacation, profit sharing, flexible schedule.

Supplemental pay types:
Bonus pay

Work Location:
In person

Job Types:
Part-time, Permanent

Part-time hours: 30-35 per week

Salary:
$20.00-$28.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay
  • Commission pay

Work Location:
In person

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