Case Manager

1 week ago

Vancouver, British Columbia, Canada Care at Home Services Full time

The Care At Home Services Case Manager provides professional and practice leadership and is responsible for ensuring the provision of quality client care in a home health environment.

The position coordinates and manages the delivery of in-home care services and oversees the hiring and supervision of all front-line staff.

This position reports directly to the Director of Operations/Nurse Lead.

Responsibilities
-
Directs and monitors delivery of client care services and day-to-day functions of direct reports in accordance with current regulatory guidelines and Care At Home Services policies, procedures and professional standards.
-
Provides clinical and operational support with new business opportunities which would include direct marketing, referral meetings and marketing events.

  • Assists with interviewing, staff development and growth.
  • Provides service provider personnel with access to clinical advice, support and clinical reference resources.
  • Assists in completing risk assessments, investigation and resolution of issues, incidents or injuries.
-
Assists with the delivery of in-home care services as required such as personal care, wound care, post op assessment and catheter care
-
Investigates all employee, family and client complaints/issues related to front line service delivery and involves other management personnel in preparation and execution of resolution plan as required.

  • Ensures occupational health and safety policies, programs and activities are performed by all front line staff in compliance with Health and Safety policies and guidelines and Provincial Occupational Health and Safety standards.

Skills and Abilities

  • Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
  • Adept at written and oral communication with demonstrated respect and compassion when communicating with internal and external customers.
  • Excellent active listening skills.
  • Demonstrated collaborative approach to successfully implement change initiatives;
  • Excellent conflict resolution skills.
  • A positive cando attitude.
  • Ability to manage multiple concurrent and sometimes conflicting priorities in a demanding environment.

Job Type:
Part-time

Salary:
From $28.00 per hour

Benefits:

  • Company car
  • Company events
  • Extended health care
  • Paid time off

Schedule:

  • Day shift

Ability to commute/relocate:

  • Metro Vancouver Regional District, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Work Location:
In person

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