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Youth Case Manager, Career Zone

3 months ago

Vancouver, British Columbia, Canada YWCA Metro Vancouver Full time

Job DescriptionUnder the general supervision of the Senior Manager, the Case Manager Coordinator will supervise, provide direction and work closely with the catchments' Case Management team.

Support will include assisting Case Managers in reaching, service utilization goals and employment outcomes, while ensuring client best practices and funder policy is followed.

The coordinator will be the first point of contact in providing supervisory support and coaching to Case Managers through individual trouble shooting and case conferencing oversight.

The Case Manager Coordinator will liaise with the YWCA WorkBC Quality Assurance Team to ensure data entries are completed on regular basis, ensuring consistency across WorkBC catchments operated by the YWCA.


What you'll be doing:

  • Supervision of a team of case managers and Job Developer to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables
  • Work as part of a multifaceted and multiagency team to deliver a comprehensive employment program designed to meet individual needs of all Clients, including those of specialized populations
  • Working within an outcomebased contract
  • Working with Case Managers to provide coaching in addressing any Client barriers through the use of diverse and appropriate interventions and building on strengths through an integrated case management model
  • Provide ongoing coaching and support to Case Managers in referring Clients to appropriate interventions, administering Client Needs Assessments and developing, revising and monitoring Action Plans with Clients.,
  • Collaborate with the QA Training and Development team to identify the training needs of Case Managers
  • Provide mentorship, job shadowing and onsite training support to new Case Managers and monitor progress/skills development
  • Provide progress reports as directed by the Centre's Senior Manager and the WorkBC Leadership team
  • Work closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
  • Monitor file consistency for government and Quality Assurance audits and provide timely feedback to staff
  • Participate in the monthly review meetings of the catchment and individual staff service utilization outcomes
  • Develop strategies for individual case managers to enhance service access for each of their clients
  • Work within government compliance regulations and policies
  • Keeping abreast of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities.
  • Be familiar with and able to support both staff and Clients in using the latest technology
  • Support with difficult clients' conversations to resolve the matter at the Case Management level to reduce the possibility of escalating the matter further thought the Clients Complaint Process
  • Strategize with other YWCA WorkBC Teams and Senior Managers to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service, and best practices are shared and implemented; including participating in monthly cross catchment meetings with other Case Management Coordinators
  • Other duties as assigned
  • Adhere to onsite Health and Safety Procedures
  • Adhere to CARF standards and all external regulatory bodies
  • Other duties as required

What you'll need:

  • Experience in the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
  • Previous supervisory or coaching experience with ability to make sound decisions is a strong asset
  • Strong ability to assess and understand Client needs and the ability to strategize and plan for meaningful services to address gaps for long term employment
  • Strong Knowledge of catchment/ lower mainland community services including employment programs
  • Fluent speaking and writing English and the ability to support in writing strong Client / Service Rationales
  • Up to date with the latest job search, career exploration / labour market practices
  • Passion for helping jobseekers and colleagues achieve their goals
  • Strong team player and able to show initiative
  • Ability to work in a flexible environment and relate well with others
  • Minimum of a Bachelor Degree, career counselling certificate, or a combination of relevant work and experience.
  • Must have excellent computer skills
  • A valid clear criminal record check (including working with vulnerable populations) is required.
  • The YWCA Metro Vancouver's COVID19 vaccination policy is currently suspended and as a result, vaccination from COVID19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID19 in order to be eligible to continue performing your duties.

What we offer:
We offer our eligible employees the following ben