Warehouse/inside Sales Representative
7 days ago
IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service.
We are currently seeking a
Warehouse / Inside Sales Representative to join our
Edmonton team.
The warehouse / inside sales representative will be responsible for providing exceptional customer support to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales.
We are looking for someone who is ambitious, adaptable, tech savvy, and willing to help others. Product and positional training will be provided.Responsibilities:
- Assist customers in person, by phone and electronically
- Utilize computer systems to provide information on price and availability
- Maintain professionalism when interacting with customers and represent our clients with integrity
- Develop and maintain indepth product knowledge and an ability to educate customers
- Perform a full range of customer service tasks, including order processing, addressing product or service concerns, answering questions, and building relationships
- Identify and assess customers' needs to achieve satisfaction and customer retention
- Contact manufacturers/vendors for product information and to ensure deadlines are met
- Stocking and organizing products
- Execute daily branch functions for productions and warehouse.
loading/unloading transport, arranging deliveries, customer pickups, picking orders, putting away stock, cleaning, etc.
- Support other branch employees
Requirements:
- Strong verbal & written communication skills in English
- 13 years of experience working in customer service
- Computer aptitude (order entry & Microsoft Office Suite)
- Locksmithing experience is an asset
- Keen attention to detail
- Ability to lift up to 50 lbs and perform repetitive tasks daily
- Positive attitude and dedication to ensuring customer satisfaction
- Ability to work independently with mínimal supervision as well as working in a cohesive team environment
- Internal drive for success and professional growth
Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
Schedule:
- Monday to Friday
Application question(s):
- Please advise desired annual salary range for this position.
Work Location:
In person
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