Network Operations Center
1 week ago
Trusted business partner and market leader that enables Client success through the adoption of information technology.
MicroAge provides organizations with managed IT services and business technologies, supported by a team of skilled
professionals who strive to anticipate the evolving needs of our Clients. We take pride in the premium quality, personalized
services we deliver, and have earned the privilege to be considered the partner of choice for many of Canada's Fortune 1000
companies, small and medium businesses, public sector organizations and educational institutions.
Our team is comprised of talented and passionate professionals that are encouraged to think outside the box. The MicroAge
environment is dynamic, where team members are appreciated for their involvement and rewarded for their contribution. Our
commitment to continuous improvement is supported by career development initiatives that include on-going skills training and
coaching. We help bring out the best in you.
The Position:
Network Operations Center Analyst
Location:
Laval (QC)
This position is permanent, full-time
The Network Operations Center Analyst will have the responsibility of proactively monitoring and ensuring the performance
of both internal and Client IT environments. The individual chosen for this role is recognized for having advanced technical
expertise, in-depth understanding of computing environments (infrastructure, servers, workstations and peripherals), and
exceptional client management skills
Objectives of the Position:
- Provide proper implementation of network configurations, performance issues, network monitoring and configuring of
- Effectively resolve incidents within the required SLA's.
- Propose and complete problem remediation and operate in a cross functional teamoriented environment.
- Promote and enforce best practices on solutions to ensure maximum uptime.
Primary Responsibilities:
- Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients.
- Perform implementation of the MicroAge Managed Services Portfolio using the N-Central Remote Monitoring and
- Perform intermediatetoadvanced breakfix services on servers and network printers (Level 2 incidents).
- Perform intermediate technical interventions and root cause analysis for network infrastructure, entrylevel SAN/NAS,
- Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer
- Document the client's IT environment.
- Manage service incidents requiring escalation and / or onsite intervention.
- Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of
- Interface effectively with the client during service interventions and maintain the highest degree of customer
- Stay abreast of new technologies, participate in MicroAge sponsored training initiatives, maintain personal certification
- Knowledge of the warranty policies and escalation procedures of the various manufacturers supported.
We are Looking For:
A high performing individual who:
- Is fully bilingual, written and spoken (to serve our French and Englishspeaking clientele)
- Has obtained a College diploma in the field of IT or equivalent technical certificate;
- Has strong service delivery and relationship management skills;
- Is punctual, analytical and possesses excellent communication skills and business acumen.
- Has technical proficiencies outlined below must be accompanied by five or more (5+) years of related experience:
- Administering and troubleshooting of PC and print environments including network connectivity.
- Administering and troubleshooting Microsoft Windows /7/8/10 environments.
software; Bit Defender, MacAfee, Symantec, Sentinel One.
- Remote Management tools.
- Administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all
- Implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances.
- Implementation and support of data backup and restore technologies.
- Strong knowledge of:
- Firewall concepts and functionality, switch configurations and networking methodologies.
- NAS/SAN devices and overall functionality.
Working Conditions:
- Standard hours of operation are from 8:00am to 5:00pm from Monday to Friday, excluding statutory holidays in the
- A standard work week is 37.5 hours, however all technical resources are required to be available for
-
Call Center Agent
1 week ago
Laval, Quebec, Canada Systèmes Sous-sol Québec Full timeSystèmes Sous-sol Québec, regional leader in the foundation repair industry in Quebec, is looking for a Call Center Specialist for our appointment center.WE BELIEVE IN WORK-LIFE BALANCE Permanent, full-time position. No weekend and No evenings. Possibility of hybrid work after 3 month.We are recommended by: APCHQ and ACQ. We were voted Canadian Dealer # 1...
-
Network Administrator
3 weeks ago
Laval, Quebec, Canada DELAN - IT Head Hunters Full timeTasks/Responsibilities The Network Administrator will be responsible for contributing to the management of the IT network of the company and its clients to ensure that the network is operational and continuously optimized. MORE PRECISELYPerform necessary maintenance to optimize the overall networkMonitor services and diagnose complex issuesBe the sole...
-
Network Administrator
2 months ago
Laval, Quebec, Canada DELAN - IT Head Hunters Full timeTasks/Responsibilities The Network Administrator will be responsible for contributing to the management of the IT network of the company and its clients to ensure that the network is operational and continuously optimized. MORE PRECISELYPerform necessary maintenance to optimize the overall networkMonitor services and diagnose complex issuesBe the sole...
-
Network Administrator
1 week ago
Laval, Quebec, Canada Laura Canada Full timeCompany Description Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...
-
Call Center Agent
1 week ago
Laval, Quebec, Canada American Iron and Metal Full timeCompany DescriptionAmerican Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 4000 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday) thanks to the dedication of our employees and the ongoing trust and support of our...
-
Call Center Agent
1 week ago
Laval, Quebec, Canada American Iron and Metal Full timeCompany DescriptionAmerican Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 4000 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday) thanks to the dedication of our employees and the ongoing trust and support of our...
-
Specialized purchasing call center agent
1 week ago
Laval, Quebec, Canada American Iron & Metal Full timeCompany Description What we offer Salary of $20/hr + commissions AIM Tuition Assistance Program Eligible for paid vacation from the first day; ** Comprehensive group insurance plan Virtual doctor (access to a doctor 24/7) Group RRSP with employer matching contribution Employee Assistance Program (EAP) Central location , close to...
-
IT Network Technician
1 week ago
Laval, Quebec, Canada Systèmes Sous-sol Québec Full timeBasement Systems Québec, regional leader in the foundation repair industry in Quebec, is looking fora _junior_ IT Technician to join our growing team. As our company is expanding, we need new talents to meet the growing demandWe are recommended by: APCHQ and ACQ. We were voted Canadian Dealer # 1 at the Contractor Nation 2018 and 2020, 2021 annual...
-
Manager, Sales Operations
1 week ago
Laval, Quebec, Canada the Ladders Full timeCompany: CGICDepartment: Service CenterEmployment Type: Regular Full-TimeWork Model: HybridLanguage: Bilingualism in English and French is requiredThe Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our
-
Network/System Administrator NOC #4641
1 week ago
Laval, Quebec, Canada Alteo Full timeAlteo is looking for a Network/System Administrator NOC for a permanent position based in Laval.Responsibilities:Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management systemPerform proactive and maintenance services, and deliver reporting, for each of the Managed Service clientsPerform...
-
Gestionnaire de Zone
1 week ago
Laval, Quebec, Canada Amazon Canada Fulfillment Services, ULC. Full timeCompétences de base**Qualifications de base**: - Un baccalauréat ou une maîtrise dont toutes les exigences ont été remplies entre mai 2022 et août Toutes les conditions d'obtention de diplôme doivent être remplies avant votre premier jour de travail.)- En raison de la nature du rôle qui nécessite une interaction avec d'autres entitésd'Amazon dans...
-
Operations Manager
1 week ago
Laval, Quebec, Canada PepsiCo Full time**Aperçu**Le responsable des opérations est chargé de diriger les opérations de l'équipe d'expédition du centre de distribution. Ses principales fonctions consistent à diriger le modèle d'amélioration continue des performances (CIPM) et à former les membres de l'équipe d'expédition. Le responsable des opérations est chargé d'assurer...
-
Operations Manager
1 week ago
Laval, Quebec, Canada PepsiCo Full timeAperçu:Le responsable des opérations est chargé de diriger les opérations de l'équipe d'expédition du centre de distribution. Ses principales fonctions consistent à diriger le modèle d'amélioration continue des performances (CIPM) et à former les membres de l'équipe d'expédition. Le responsable des opérations est chargé d'assurer l'exécution...
-
Category and Contract Manager
1 week ago
Laval, Quebec, Canada EightSix Network Inc Full timeJob type : Permanent full-time position NACAP Category and Contract manager About Glencore: Glencore is one of the world's largest diversified natural resources companies. It is also a major producer and marketer of over 60 commodities. Our operations encompass some 150 mining, metallurgical and oil production sites as part of a global network. About...
-
Prevention Agent
1 week ago
Laval, Quebec, Canada Couche-Tard Full timeJOIN OUR TEAMYou may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day. We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 6 million customers every day. In...
-
Hospitalist - PRN
4 weeks ago
Laval, Quebec, Canada Boone Health Full timeJob DescriptionProvides inpatient care on behalf of ambulatory based practitioners.Job ResponsibilitiesProvides evidence-based medical care to patients of participating program physicians.Responds to emergencies of all patients and is part of the Rapid Response Team.Participates in medical staff quality improvement and review activities.Complies with all...
-
Security Service/it Technician
1 week ago
Laval, Quebec, Canada Convergint Technologies Ltd Full timeConvergint is currently looking for a Security Service/IT Technician for the Greater Montreal area, based in our Laval office. This position is responsible for providing customer and technical support for installed systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects...
-
Regional Coordinator
1 week ago
Laval, Quebec, Canada MD Financial Management Full timeRequisition ID: 193585Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Regional Coordinator, Client Support is responsible for the execution of day to day operational tasks & activities to support the Region.Duties & Responsibilities: (What you will do) Maintain office systems including but not limited...
-
Bilingual Operations Coordinator
1 week ago
Laval, Quebec, Canada Convergint Technologies Ltd Full timeConvergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team inLaval, QC. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...
-
Customer Service Representative
1 week ago
Laval, Quebec, Canada Driven Brands Full timeCompany:Driven BrandsWe invite you to join us at Driven BrandsHeadquartered in Charlotte, NC, Driven Brands (NASDAQ:DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.With over 4,500 centers in...