Bilingual Operations Coordinator

1 week ago

Laval, Quebec, Canada Convergint Technologies Ltd Full time
Convergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team in

Laval, QC. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.

Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.


Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.


What you'll do with "Our Training and Your Experience"

  • Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
  • Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
  • Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
  • Plans and schedules service agreement work orders to "complete" as required.
  • Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
  • Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
  • Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
  • Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
  • Accurate entry and reconciliation of timesheets on a weekly basis.
  • Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
  • Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
  • Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
  • Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub contractors.
  • Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
  • Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job setups.
  • May build reports, and handle and control customer keys for service technicians.
  • Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
  • Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
  • Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.

What You'll Need

  • Solid telephone and personal customer service skills and ability to work under pressure
  • Solid proficiency in Microsoft Outlook, Excel, and Word skills
  • Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Solid organizational skills and the ability to handle multiple projects tasks simultaneously
  • Excellent attention to detail
  • Good verbal, written and interpersonal communication skills
  • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
  • Shows initiative regularly engages in proactive behavior and looks for opportunities
  • Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

  • Diploma and/or certificate in Business Administration or related office experience required
  • Dispatch and cust

  • Operation Coordinator

    1 week ago

    Laval, Quebec, Canada Nordia Full time

    Overview:Every day, thousands of us at Nordia are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.Continuous improvement runs in your DNA? You are all about finding better ways to improve efficiency and you have outstanding coordination skills? If you like to stay on top of the...

  • Operations coordinator

    3 weeks ago

    Laval, Quebec, Canada Randstad Canada Full time

    Are you a specialist in customer account management and order management?Are you bilingual and know SAP well?Would you like to find a stable job in Laval in a recognized company?This inside sales coordinator position is for youWhy do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in...

  • Operations coordinator

    1 month ago

    Laval, Quebec, Canada Randstad Canada Full time

    Are you a specialist in customer account management and order management?Are you bilingual and know SAP well?Would you like to find a stable job in Laval in a recognized company?This inside sales coordinator position is for youWhy do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in...

  • Bilingual Project Coordinator, Construction

    1 week ago

    Laval, Quebec, Canada Canadian Tire Real Estate Limited Full time

    Bilingual Project Coordinator, Construction page is loaded Bilingual Project Coordinator, Construction Apply locations Laval, QC time type Full time posted on Posted 2 Days Ago job requisition id JR132655 What you'll do The position of Project Coordinator reports to the Associate Vice-President. Working within a high energy team, this is a high-profile...

  • Bilingual Marketing and Social Media Coordinator

    1 week ago

    Laval, Quebec, Canada Digital HQ Full time

    **Coordinateur bilingue en marketing et médias sociaux**:- Rejoignez l'équipe dynamique de Digital HQVous êtes créatif et passionné par le marketing numérique et les médias sociaux ? Vous souhaitez faire votre marque dans le monde du marketing numérique ? Digital HQ, basé à Laval, Québec, est à la recherche d'un(e) coordonnateur(trice)...

  • Coordinator

    7 days ago

    Laval, Quebec, Canada Bausch Health Companies Full time

    Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest growing international pharmaceutical companies dedicated to bringing quality health and wellness products to all Canadians.Our team manufactures and markets a wide variety of pharmaceutical and health products that are distributed in pharmacies, healthcare...

  • Warehouse Coordinator

    7 days ago

    Laval, Quebec, Canada NeuFenster Doors and Windows Full time

    Experience:- +5 yrs in similar position. Experience at least in one of the following: warehousing, trucking, Inventory control. Fluently bilingual.Role: Coordinate all Inventory and warehousing activities. BOL, packing list, labeling, organizing,,.. Forklift license is a must. Negotiating favorable rates and terms for trucking to optimize cost efficiency....

  • Operations Coordinator, LBA

    1 week ago

    Laval, Quebec, Canada Altasciences Co. Full time

    Your New Company At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Logistics Coordinator

    7 days ago

    Laval, Quebec, Canada NeuFenster Doors and Windows Full time

    Experience:- +5 yrs in similar position. Experience at least in one of the following: booking, Import, Freight forwarding, trucking, Custom clearance, Inventory control. Fluently bilingual.Education: University degree, Diploma, AEC, Certificate in Supply chain,/logistics is a big asset.Role: Coordinating the booking of containers from suppliers in Europe....

  • Operations Coordinator, Lba

    7 days ago

    Laval, Quebec, Canada Altasciences Full time

    Your New CompanyAt Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Coordinator - Drawing Room & Operations

    7 days ago

    Laval, Quebec, Canada Kolostat Full time

    Coordinator - Drawing Room & Operations - VentilationGENERAL JOB OVERVIEW:The Drawing Room and Operations Coordinator will act as a conduit to improve the business process and quality control between drawing room management and site operations for the ventilation division. Reporting directly to the Lead Draftsman, the Coordinator will be a key asset in the...

  • Sales and Supply Chain Coordinator

    1 week ago

    Laval, Quebec, Canada C3 Innovative Full time

    En tant que Coordinateur des Ventes et de la Chaîne d'Approvisionnement, vous jouerez un rôle essentiel dans la coordination des activités de vente, tâches de développement de produits, et de gestion de la chaîne d'approvisionnement au C3. Vous serez chargé de soutenir les opérations de vente, de surveiller les stocks et d'assurer la fluidité des...

  • Bilingual Customer Care Administrator

    7 days ago

    Laval, Quebec, Canada PERI Formwork Systems Inc. Full time

    We are looking to add a Customer Care Administrator, Bilingual to our Operations team. If you are an energetic, motivated and driven individual, you want to be part of our dynamic engineering team. PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our comprehensive...

  • Communications Manager – Change and Operations

    1 week ago

    Laval, Quebec, Canada Nordia, Inc. Full time

    Overview: Every day at Nordia, thousands of us are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada. Change management communications and operational excellence holds no secrets for you? We've got an excellent career opportunity for you at our headquarters in Laval (hybrid...

  • Ecommerce Coordinator

    7 days ago

    Laval, Quebec, Canada Pelican International Full time

    YOU WANT TO WORK WITH TEAMS THAT ARE PROUD TO BE WORLD LEADERS IN WATERCRAFT DESIGN? DO YOU WANT TO HELP FEED THE PASSION OF WATER SPORTS ENTHUSIASTS?Pelican International is looking for a Ecommerce Coordinator. You will be under the supervision of the Team Lead, Ecommerce revenue operations to maintain positive relationships with our major accounts and...

  • Sales Coordinator

    7 days ago

    Laval, Quebec, Canada Xerox Full time

    City- Laval- State/Province- Quebec- Country- Canada- Department- Sales Support- Date- Wednesday, August 30, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Sales Support- Seniority Level- AssociateDescription & Requirement:About Xerox Holdings Corporation- Groupe CT, a Xerox Business Solutions...

  • Bilingual Employee Relations Partner

    7 days ago

    Laval, Quebec, Canada the Ladders Full time

    Company: CGICDepartment: Human ResourcesEmployment Type: Regular Full TimeWork Model: HybridLanguage: Bilingualism in English and French is requiredThe Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our

  • Reception/administrative Assistant Bilingual

    1 week ago

    Laval, Quebec, Canada Export Packers Company Limited Full time

    **Bilingual Administrative Assistant****About Us**Since 1937, Export Packers has been building its international reputation for innovation and quality in the import/export and marketing of food commodities. Headquartered in Brampton, just outside of Toronto, Canada, Export Packers operates multiple business segments. International Trading, Domestic Food...

  • Business Operations Administrator

    1 week ago

    Laval, Quebec, Canada Global HR Full time

    _ Global HR is hiring for Operation of Director for our client in QC. _ Under the direction of the General Manager, the incumbent of this position is responsible for implementing daily operations by aligning them with the company's objectives and strategies. It establishes good practices and processes for all operations. He sees to the management of teams...

  • Travel Expert Bilingual

    1 week ago

    Laval, Quebec, Canada Sunwing Vacations Group Full time

    About Us:The OpportunityAre you searching for a fun, passionate travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Bilingual Travel Expert to join us in making vacation dreams come true.You are a results and deadline oriented Travel Expert, responsible for providing high quality service to...