experience lead

EXPERIENCE LEAD - Full Time

Posting closes June 6, 2024

This full-time role is located at our Calgary, AB HQ, our creativity hub where the magic happens

Please review the complete posting for application guidelines. We appreciate our partners, but rushing to 'Apply Now' without reading thoroughly might cause you to miss important instructions, and we wouldn't want that.

WHO ARE WE?

At Righteous, our goal is to enhance lives and influence the way companies present themselves, interact with people, and uphold quality and integrity for consumers. We focus on building strong relationships, fostering innovation, and delivering top-notch customer experiences alongside quality products.

We approach things unconventionally, challenge the norm, and encourage others to drive positive change, all while crafting delicious gelato. Making life more delightful, one spoonful at a time.

Righteous has been recognized for its exceptional corporate culture, consistently named as a Great Place to Work, and acknowledged for its excellence in various categories. We take pride in being among the top employers in Alberta and Canada.

YOUR MISSION:

As a member of the Righteous Marketing Team, your role involves Leading, Executing, and Growing the Experiences Business Unit, encompassing various customer-facing activities like the Righteous Cafe, Brand Activations, E-Commerce, and more.

Working under the Chief Opportunity Officer, you will ensure that every fan experiences the utmost Righteous experience by embodying the brand, sharing our narrative, and guiding the Experience team to success. The Righteous factory sets the stage for this experience - your role is to ignite excitement and passion in our fans.

From significant initiatives like Brand Sponsorships, Tours, and Tastings to the minor yet impactful details that enhance customer interactions, you will play a pivotal role in elevating our business to new heights.

WHO ARE YOU?

You are dynamic and outgoing, thriving at the crossroads of creativity and business, where every interaction is a chance to showcase our brand and drive revenue growth. Your expertise in managing Ecommerce and in-person experiences lays the foundation for success as you lead the charge in enhancing our brand through immersive experiences that resonate.

You are poised to unlock the potential of the Righteous Experience business unit, possessing the business acumen, entrepreneurial drive, and interpersonal skills to drive its growth.

HOW TO APPLY FOR THIS ROLE:

When submitting your application, along with your resume, please include a cover letter addressing the following 5 questions:

1. How can you contribute value to our team, beyond innate talents?
2. What is your favorite brand and why?
3. What motivates you to join Righteous?
4. How can Righteous support your growth?
5. What unique trait defines you?

A DAY IN THE LIFE - YOUR ROLE + RESPONSIBILITIES:

• Embrace the brand and our core values while promoting our creations with enthusiasm.
• Demonstrate dedication to our mission of making the world a better place through active participation in social and environmental initiatives.
• Adhere to Good Manufacturing Practices, Food Safety standards, and Quality Policies.

LEADERSHIP:

• Manage significant Brand Experiences and Sponsorship projects, such as Calgary Folk Music Festival and Global Fest.
• Pioneer innovative approaches to enhance processes, experiences, and revenue streams.
• Identify cost-effective solutions and marketing prospects for our experiential offerings.
• Develop and implement quarterly sales goals and strategies, focusing on experience-driven sales and individual performance enhancements.
• Supervise all Brand Ambassadors' activities, ensuring product knowledge, scheduling, target attainment, and exceptional fan experiences.
• Oversee gelato production for events and donations as required.

EXPERIENCE EXECUTION:

• Host Gelato Academies, where you'll learn the art of gelato making and share our brand story.
• Ensure inventory management and product availability for external platforms.
• Manage sample orders, maintain product inventory, and seek operational enhancements.
• Efficiently handle external orders, including coordinating with couriers and providing excellent service.
• Coordinate with shipping partners to maintain inventory and fulfill orders.
• Oversee daily inventory tracking and collaborate on new product development.
• Maintain food truck readiness, secure permits, and oversee all activities related to gelato academies.
• Handle free product distribution and coupon reconciliation monthly.
• Manage ingredient and packaging stock levels for gelato academies.
• Master the operation and maintenance of equipment for product quality.
• Ensure cleanliness and sanitation of equipment and facilities.

CUSTOMER SERVICE:

• Lead communication for experiences and events, addressing inquiries promptly and managing feedback effectively.
• Deliver exceptional fan experiences in every interaction with the brand.
• Be the face and voice of Righteous, engaging with fans, partners, and online interactions with enthusiasm and positivity.
• Support social media engagement and community management.
• Organize Gelato Academies, manage registrations, and provide outstanding customer service.
• Assist in hosting Gelato Academies, guiding tours, and evangelizing the Righteous story.
• Coordinate private classes, handle planning, invoicing, and preparation.
• Maintain cleanliness across facilities.
• Develop a deep understanding of the company's story and operations to share with fans.
• Engage in diverse tasks, ensuring no detail is overlooked.

WHAT WILL YOU BRING TO THE TABLE?

TOP SKILLS: Project Management, Time Management, Customer Service, Business Acumen, P&L Management, Business Development, Event Coordination.

KNOWLEDGE:

• Proven Project Management skills.
• Understanding of Profit & Loss.
• Preferred qualifications include Food Safe Certificate and experience in Food Services.

ABILITIES & TRAITS:

• Key competencies: Relationship Building, Creativity, Assertiveness, Leadership, Attention to Detail, Collaboration, Problem Solving, Decision Making, Process Improvement, Adaptability, Analytical Skills.
• Demonstrate strong organizational and project management capabilities.
• Proactive in driving revenue growth and enhancing experiences.
• Capable of leading and motivating a team, fostering high performance and positive reviews.
• Exhibit a friendly, passionate demeanor focused on exceptional customer service.
• Value teamwork and show effectiveness in team environments.
• Flexible in scheduling and tasks, willing to go the extra mile.
• Physically capable of standing and lifting up to 50 lbs for shifts.
• Excellent communication skills and a positive attitude reflecting the brand voice.
• Proficient in vendor management and records maintenance.
• Possess attention to detail and organizational skills.
• Willingness to engage in physical tasks and flexible scheduling.

TOOLS:

• Required: Laptop, cellphone, Valid Driver's License, and reliable vehicle.
• Our B.Y.O.Device Program enables you to work with your tools, promoting operational efficiency.

THE PERKS? LET US TELL YOU...

At Righteous, team members enjoy a range of benefits, including:

• Equal opportunity employment.
• Comprehensive Wellness & Mental Health support.
• Paid volunteer time and competitive rewards.
• Ownership opportunities through our Equity Incentive Plan.
• Personal & Professional Development funding.
• Access to delicious Gelato.
• Team lunch daily, in-house coffee bar, and snacks.
• Family-friendly schedules and paid family leave.

Note that we strive to minimize biases in our hiring process through a rigorous assessment tool, ensuring a fair evaluation of skills and compatibility with the role.

Righteous is committed to diversity and does not discriminate based on various factors.