Current jobs related to Manager, Customer Experience - Calgary, Alberta - ENMAX Corporation
-
Customer Success Manager
2 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Success Manager
2 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Success Manager
2 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Success Manager
2 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
-
Customer Experience Manager
5 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
4 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you will be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
3 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you will be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
5 days ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
23 hours ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
21 hours ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll be responsible for driving business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned Customer Experience Manager to lead our team of professionals in delivering exceptional experiences for our customers. As a key member of our organization, you'll drive business performance through tactical execution and day-to-day management.Key ResponsibilitiesOversee and evaluate customer interactions, ensuring...
-
Customer Experience Manager
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our organization, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
-
Customer Experience Manager
2 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Neo Financial. As a key member of our organization, you will be responsible for leading and developing a team of professionals to deliver exceptional customer experiences while driving business performance.Key ResponsibilitiesOversee and evaluate...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you'll lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution and...
-
Customer Experience Manager
1 week ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you'll lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution and...
-
Customer Experience Manager
2 days ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you will lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution...
-
Customer Experience Manager
2 days ago
Calgary, Alberta, Canada Neo Financial Full time{"h1": "Customer Experience Manager at Neo Financial", "p": "At Neo Financial, we're building a more rewarding financial experience for all Canadians. As a Customer Experience Manager, you will lead and develop a team of professionals, ensuring they deliver exceptional experiences for customers while driving business performance through tactical execution...
Manager, Customer Experience
3 months ago
Posted:
January 9, 2023
Closing Date: January 24, 2023
Position Type: Permanent
Union: Union Exempt Management Professional (MP)
We are looking for the next customer experience professional to join our Commercial and Customer Relations group. Lead our Customer Relations team and the evolution of our Customer Experience function to help us achieve ENMAX Power's vision for 2030. The Manager, Customer Experience will deliver advancements in customer experience based on a deep well of knowledge in the customer experience space through improvements across our business that add value to Calgarians.
Watch this video to see what we are all about.
Introduction to ENMAX Power
ENMAX Power 2030 Vision
Our Purpose is to power Calgary's future by connecting our customers to clean and affordable
electricity.
ENMAX Power's Vision is comprised of five pillars:
- Safety above all else
- There is no compromise when it comes to safety of our employees, customers, and communities
- People are our strength
- Employees are the most important part of our success, and we create an inclusive environment where employees thrive and do their best
- Customers are at the center of everything we do
- Customers choose us. We use data and technology to understand and build strong relationships with our customers. We deliver value for them through affordable services.
- A sustainable and modern grid
- The grid is core to connecting our customers to clean electricity. Technology is leveraged to enable a flexible and sustainable twoway power grid, capable of meeting customers' dynamic needs.
- Operational excellence
- We do it right. We continually assess innovative ways to deliver for our customers and better our operations and financials.
- Who You Are
You are someone who can translate our vision into a plan of action and the challenge of implementing something new and complex invigorates you. You know that teamwork makes the dream work and you thrive on making things happen by working collaboratively with other leaders and key collaborators to inspire, influence, and enable the whole ENMAX Power team to create a better experience for our customers. You have a track record in helping an organization in its customer experience journey and you are eager to learn about our business and help us be successful.
You believe in a future where ENMAX Power has strong relationships with its customers and our customers choose us. We deliver value for customers every day. You have a high level of positive energy and use that to lift others up while also challenging the status quo. Sound like you?
Great We'd love to hear from you
Send us your resume and a letter introducing yourself
We want to know:
Why do you want to be the Manager of Customer Experience? What drives your passion for a great customer experience? What experience do you have that will lead you to succeed in this role? What is your personal superpower that will make you a great addition to our team? Major Accountabilities Develop, implement, and maintain customer service practices and metrics for ENMAX Power Enhance ENMAX Power's delivery of customer experience by developing an internal network of collaborators to identify and action improvements Lead crosscollaborative initiatives that launch us forward in our journey to enhance the ENMAX Power customer experience Provide leadership, coaching and mentoring to the Customer Relations and Key Account Management teams Daytoday management of customer escalations and general issues management Internal leadership and training of ENMAX Power team members in customer excellence and service Model customercentric behaviour across our organization at every opportunity Qualifications:
- Minimum ten years' experience in Communications & Customer Relations or a Customer Experience function
You bring inspiration, passion, delivery, and grit. You are highly committed and passionate for customer centricity, collaboration, great results, and impact. You are an amazing communicator able to comprehend complex matters and translate these to clear simple language for customers and stakeholders to understand our business.
You can get work done by yourse
