Customer Service Specialist

7 days ago


Calgary, Alberta, Canada Southwire Company LLC Full time
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers.

Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products.

In addition, Southwire supplies assembled products, contractor equipment and hand tools. We are proud to offer competitive compensation, employee benefits, tuition reimbursement, and unlimited growth opportunities.

Our nearly seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the wellbeing of our communities.

How will you power what's possible?

Job Title:

Customer Service Specialist:


Location:
Calgary CSC

Report To:
CSC Manager

Summary:

Provides customer management at the local level to ensure service level expectations are meet.

Acts under the direction of the CSC Manager, in partnership with sales and product management groups to sustain local actives related to the sub-process shipping value stream.

Description of

Responsibilities:

  • Assists and provides answers to sales department inquiries with information concerning customer orders as it relates to area inventory availability, shipping and cutting schedules, tracing, and any other customer service questions.
  • Coordinates shipping schedules and investigates tracking of shipments for customers. Monitor carrier freight claims for lost and damaged material and maintains applicable record keeping.
  • Monitors area EDD, PDD and RDD customer order shipping requirements to meet/exceed established company service level objectives.
  • Acts as Quality Notification expert to monitor and resolve customer returns for area department and maintains applicable Corporate record keeping.
  • Assists in the procurement of goods and service to support CSC operations.
  • Acts as liaison between CSC and corporate purchasing group personnel.
  • Completion of LSW (Leader Standard work) daily
  • Assists and provides answers to Sales department inquiries with information concerning customer orders as it relates to area inventory availability, shipping and cutting schedules, tracking, and any other customer service questions.

Qualifications and Experience Requirements:

Qualifications and Experience Requirements:

Qualifications and Experience Requirements

  • Bachelors or Associate degree or equivalent is desired.
  • Previous related experience preferred.
  • Excellent P.C. skills including Excel, Word, and PowerPoint required.
  • Prior customer service work experience is a plus
  • Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess a strong attention to detail.
  • Must be able to remain composed in a high pace, high intense environment.
  • Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain in a professional manner

Competencies:

  • Action Oriented
  • Balances Stakeholders
  • Collaborates
  • Customer Focus
  • Nimble Learning
  • Plans and AlignsSouthwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


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