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Customer Service Specialist

3 months ago

Calgary, Alberta, Canada Homes by Avi Full time
Who we are looking for:
  • You are highly organized, efficient, and have a positive, flexible attitude.
  • You provide exceptional customer service effortlessly.
  • You are a natural administrator who thrives in a fast-paced environment.
  • You possess extensive knowledge of Microsoft Office products.
  • You excel in written and verbal communication, maintaining a professional and detailed approach.
Responsibilities:
  • Ensure a smooth new home building experience for customers through proactive communication.
  • Collaborate with sales & production staff to minimize errors and meet customer expectations.
  • Coordinate walkthroughs and possession times, liaising with homeowners, lawyers, and lenders as needed.
  • Manage warranty work efficiently by coordinating with customers, technicians, trades, and suppliers.
  • Drive improvements in customer experience and processes.
  • Handle front line interactions with customers and stakeholders professionally.