Customer Service Specialist – Customer Services Contact Centre

7 days ago


Calgary, Alberta, Canada Alberta Blue Cross Full time

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you'll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

As the Customer Service Specialist, you will be working from home in a call centre environment. A wired network connection is required.

Our virtual training class start date will be January 22, 2024 , for approximately 7 weeks followed by a 2-week mentoring period. Paid training will be facilitated virtually from 9:30 am to 6:00 pm Monday to Friday. You must be able to work the assigned shift of 9:30 am to 6:00 pm Monday to Friday.

WHAT YOU WILL DO:

Responds to telephone inquiries from members with individual and group benefit plans. Responds to telephone inquiries regarding general information on government-sponsored health programs. Follows up customer requests to ensure complete handling of the caller's inquiry. Makes suggestions for ways of improving workflows and processes. Records and forwards customer feedback to the appropriate areas. Educates customers on various aspects of Blue Cross plans, programs and claiming procedures. Educates customers regarding our online member site and mobile app. Logs all calls for statistical purposes.

WHAT YOU WILL HAVE:

Preference will be given to those with previous call centre experience. Bilingual fluency in English and French would be an asset. Handles complex inquiries independently, utilizing strong listening and problem-solving skills. Works effectively with people, maintaining pleasant telephone manner. Optimistic outlook and positive approach in a busy environment. Conducts research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situations. Adjusts procedures to fit specific circumstances within contract guidelines. Assumes ownership of the position and accountability for information relayed to customers. Assesses each customer and addresses the customer's needs effectively. Demonstrates advanced customer service skills daily.

This position will remain open until Friday, December 15, 2023 .

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.



  • Calgary, Alberta, Canada Paladin Airport Security Services Full time

    Customer Service Specialist (Facilitator)-Bilingual (FR/EN)We are currently hiring a full-time Facilitators based out of Calgary Airport. Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. · You receive top industry wages· You have the...


  • Calgary, Alberta, Canada Atco Full time

    Team Lead, or as we like to say, Customer Gladiator We're looking for a Team Lead to join our diverse & vibrant team. Rümi is a bright new member of the ATCO family and operates 3 lines of business under the Rümi umbrella: Rümi Home Services, ATCOenergy and Blue Flame Kitchen. The Rümi Customer Care and Happiness Centre is seeking a Team Lead that will...


  • Calgary, Alberta, Canada Atco Full time

    Team Lead, or as we like to say, Customer Gladiator We're looking for a Team Lead to join our diverse & vibrant team. Rümi is a bright new member of the ATCO family and operates 3 lines of business under the Rümi umbrella: Rümi Home Services, ATCOenergy and Blue Flame Kitchen. The Rümi Customer Care and Happiness Centre is seeking a Team Lead that will...


  • Calgary, Alberta, Canada Southwire Company LLC Full time

    A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor...


  • Calgary, Alberta, Canada Alberta Home Services Full time

    Alberta Home Services is currently in search of Customer Service / Sales Representatives to join our 16 year Consumer's Choice Award winning team We are seeking a part time employee, potentially moving to full time. Established in 1986, we are an exciting, growing and environmentally conscious company with an A+ rating with the Better Business...


  • Calgary, Alberta, Canada FUEL Mobile Full time

    Calgary & Halifax Locations:Customer Service Representative, Enterprise Wireless Support:Job Summary:As a Customer Service Representative within our Wireless Concierge team, you are the first line of contact for our corporate clients across North America and beyond. Act as a customer liaison, process service requests and handle escalations with...


  • Calgary, Alberta, Canada Steam Dry Canada Full time

    Steam Dry Canada, a division of the Goodwin Group (National Service For Home Depot) is a leader in the home services business (furnace and duct cleaning, carpet cleaning, upholstery cleaning, water heater installations and emergency services) and we are looking for a Call Centre Agent who is a professional self starter to join our team Steam Dry Canada is a...


  • Calgary, Alberta, Canada CTR Refrigeration Full time

    Responsibilities:Provide timely and concise communication/assistance with Customers in High Caliber Retail store about our company, products and services Provide Excellent customer service to both internal and external customers A/R Receipt Batch Entry (enter customer payments) Daily Posting (A/R, A/P) Process customer credit card payments for Retail/Cash...


  • Calgary, Alberta, Canada CTR Refrigeration Full time

    Responsibilities:Provide timely and concise communication/assistance with Customers in High Caliber Retail store about our company, products and services Provide Excellent customer service to both internal and external customers A/R Receipt Batch Entry (enter customer payments) Daily Posting (A/R, A/P) Process customer credit card payments for Retail/Cash...


  • Calgary, Alberta, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future.We take a team approach to business where the customer and the environment...


  • Calgary, Alberta, Canada CTR Refrigeration Full time

    Responsibilities: Provide timely and concise communication/assistance with Customers in High Caliber Retail store about our company, products and services Provide Excellent customer service to both internal and external customers A/R Receipt Batch Entry (enter customer payments) Daily Posting (A/R, A/P) Process customer credit card payments for Retail/Cash...


  • Calgary, Alberta, Canada Momentum Financial Services Group Full time

    Full-time Salary Minimum - Salaire Minimum: $17.If so, Momentum Financial Services Group wants you to join our team. As a Financial Service Representative you'll make a positive impact on the people living in your community by promoting our financial products and services to meet their short- and long-term financial goals. Market competitive hourly pay...


  • Calgary, Alberta, Canada Homes by Avi Full time

    Who we are looking for: You are highly organized, efficient, and have a positive, flexible attitude. You provide exceptional customer service effortlessly. You are a natural administrator who thrives in a fast-paced environment. You possess extensive knowledge of Microsoft Office products. You excel in written and verbal communication, maintaining a...


  • Calgary, Alberta, Canada American Income Life: AO Full time

    Company Overview: Join a progressive insurance agency dedicated to providing outstanding service and innovative solutions to our clients. We value teamwork, integrity, and a customer-centric approach to insurance services. Position Summary: We are seeking a Self-motivated Remote Customer Support Specialist to join our dynamic team. As a Remote Customer...


  • Calgary, Alberta, Canada CLS Catering Services Ltd. Full time

    Customer Service ManagerCLS Catering Services Ltd. - Calgary, AlbertaSeeking a Customer Service Manager interested in being part of a fast paced, high pressure work environment. CLS Catering Services (part of LSG Sky Chef & Cathay Pacific) offers you the opportunity to be part of the inner workings of an exciting industry in a diverse and dynamic...


  • Calgary, Alberta, Canada Annualytix Financial Services Inc. Full time

    Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their...


  • Calgary, Alberta, Canada Annualytix Financial Services Inc. Full time

    Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their...


  • Calgary, Alberta, Canada About Staffing Ltd. Full time

    Connecting you to Information Technology jobs in CalgaryABOUT STAFFINGrecruiters are Alberta's experts in connecting candidates withInformation Technologyjobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations that...


  • Calgary, Alberta, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...


  • Calgary, Alberta, Canada Thermo Fisher Scientific Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionJob Title: Bilingual Customer Service Representative - Remote As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world...