CRM Specialist

1 week ago


Montreal, Quebec, Canada Intelcom Full time

Ride the next mile with us

Intelcom is on a mission to become a leader in the parcel carrier industry for the eCommerce sector. Our notifications are a key part of our service performance. With over 300 million emails sent per year reaching half of Canadian online shoppers and the growing need of SMS notifications, we need a talented, inspired, and inspiring CRM Marketer to take our consumer experience to the next level and create value for our clients. Reporting to the Digital Marketing Team Lead and collaborating with internal teams, you will be a key player in the evolution of a Montreal-based company with a growing international footprint.

Responsibilities

Be the go-to for all consumer email and SMS notifications for Intelcom and DragonflyShipping. Design the consumer email notification journey to ensure optimal performance and relevance in conjunction with the website experience. Master the configuration of our notification platforms: audiences, triggers, templates. Create and update detailed user journey maps. Apply an iterative approach to notification journey enhancement for all services: delivery and returns. Collaborate with IT team to enable new features and dynamic fields. Perform benchmarking and innovation research to keep us on the leading edge of notifications. Work with internal and external specialists like designers, copywriters, and email developers. Monitor and QA email journeys and ensure proper functioning. Onboard new SMS notification solution. Other related duties as assigned.

Qualifications

3+ years of professional experience in email and SMS notification management, marketing, or advertising. Experienced with notification management platforms such as Amazon SES, Amazon Pinpoint, Salesforce, Twilio. Good HTML and basic CSS knowledge. Strong communication skills. Bilingual French and English. Strong analytical skills and data driven decision making. Attention to detail, project management and organizational skills. Curiosity that motivates you to keep up to date with the industry's latest developments, trends, and competitors.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.



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