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Office Specialist

3 months ago

Montreal, Quebec, Canada Alexa Translations Full time

Alexa Translations is a leading translations service provider that helps the world's largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business.

Helping our clients reach their business goals is the foundation of our success.

As Client Solutions Specialist, your job duties include working collaboratively with Business Development, Client Success team members, and Clients to develop business solutions/opportunities, establishing and maintaining client relationships through communication and technical expertise.

Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy.

# Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements.
# Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved.
# Identify product expansion, up-sell and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers).
# through the use of Client Relationship Management (CRM) tools and other systems.
# Help develop proposals and respond to RFPs or RFQs
# Bilingual (English/French) preferred
2+ years in Project Management, particularly in the translation/localization industry
~ Technical, communications or SaaS industry experience
~ Experience dealing with middle managers and senior managers in client/partner relationships
~ Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
~ Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
~ Able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
~ Excellent written and verbal communication skills in English and French
~ Above average listening skills and experience on building relationships with high profile startups and businesses in the most senior ranks

Alexa Translations hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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