Customer Service Representative

1 week ago


Vaughan, Ontario, Canada ATS Healthcare Full time
ATS Healthcare is a subsidiary of Andlauer Healthcare Group (AHG) a Canadian public company.

As a proud member of AHG, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry.

Our focus is people Helping the millions of Canadians across the country get lifesaving and life sustaining products day in and day out.

-
We know about._

For the past 30 years, ATS Healthcare has been focused on people and quality.

Whether shipping to a hospital, medical facility, pharmacy or residence; our temperature controlled transportation and warehousing distribution solutions ensure our customer's time definite shipments are delivered into the right hands, the right way.

We are located in all major metropolitan cities across Canada. The ATS Healthcare family includes over 650 employees that each play a critical part in our vision of building enduring relationships by delivering integrated solutions with passion and innovation

If you are person that is passionate, creative and thrives in a team oriented atmosphere, this is the place for you
-
What to expect._

Position:
Customer Service Representative

Location:
Vaughan, ON

Type of Employment:
Full-Time
  • Monday to Friday

RESPONSIBILITIES:

  • Check messages left in CS mailbox every half hour and return clients' calls
  • Respond to customer inquires within 20 minutes
  • Manage customer service accounts
  • Advise customers of delays i.e. weather delays, undeliverable shipments
  • Check messages left in CS mailbox and return clients calls
  • Relieve receptionist from breaks/lunches and vacations
  • Support branches on any inquires
  • Any additional duties as required

QUALIFICATIONS:

  • Secondary School Diploma or equivalent experience
  • Minimum 1 to 2 years' experience in customer service
  • Good oral and written communication skills in English and French
  • Good computer skills in MS Office: Word, Excel and Outlook

Benefits of Working for ATS

  • Grow with us an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
  • Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
  • Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation


We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted.


Please no calls.

*Successful applicants will be asked to complete a background check and provide references from a former employer(s).

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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