Customer Service Agent

2 weeks ago

Markham, Ontario, Canada Parsons Full time
In a world of possibilities, pursue one with endless opportunities. Imagine Next


When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.

Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

We are looking for a Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham.

Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.g., inspection centres) under contract with our various Smart Vehicle Solution projects.


SPECIFIC RESPONSIBILITIES:

  • Reconciliation of daily preauthorized debit transactions
  • Prepare daily reports for leadership team on revenue received and discrepancies identified
  • Prepare monthly billing operational reports for various billing projects
  • Outreach to Inspection Centre to follow up on inspection fee related discrepancies
  • Work with Billing Team Lead to resolve complex billing issues
  • Collaborate with the Billing Manager to update Billing Department Standard Operating Procedures
  • Maintain service levels and adhere to departmental statistics
  • Identify opportunities to promote continuous improvement within the billing operations team
  • Achieve Quality Assurance targets.
  • Work with mínimal supervision within departmental defined procedures.
  • Participate in special projects and perform other duties as required.

Qualifications:

  • Minimum 2 (two) year customer service experience,
  • Postsecondary degree or diploma preferred
  • Bilingual (English/French) both verbal and written would be considered an asset
  • Pleasant telephone manner; excellent written and verbal communication skills
  • Excellent excel skills
  • Ability to multitask without compromising the accuracy of your work
  • Strong numerical aptitude and excellent communication skills
  • Strong organizational skills and attention to detail
  • Basic knowledge of accounting principles would be considered an asset
  • Work independently and as part of a team, with changing time constraints.
  • Must be flexible to work a shift ranging between 8:00AM6:00PM, Monday to Friday, occasional weekend Saturday and Sunday shifts may be required
  • Must be flexible to work Canadian holidays

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.


A full-service engineering and construction firm, we work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure.

We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency.

Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle


The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

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