Bilingual English/Spanish Customer Service Agent

4 weeks ago

Markham, Ontario, Canada Parsons Corporation Full time

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Parsons is a digitally enabled solutions provider with a focus on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute's list of World's Most Ethical Companies for 10 consecutive years. Parsons facilitates a culture of innovation by encouraging collaboration among its employees and providing opportunities for career growth. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. For more about Parsons, visit

Job Description

We are looking for a Bilingual English/Spanish Customer Service Agent to join our Smart Vehicle Solutions Contact Centre located in Markham. You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e.g., inspection centres) under contract with our various Smart Vehicle Solution projects.

SPECIFIC RESPONSIBILITIES:

  • Handling billing/payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives. Majority of customer interactions will be in English.
  • Prepare daily reports for leadership team on revenue received and discrepancies identified
  • Prepare monthly billing operational reports for various billing projects
  • Outreach to Inspection Centre to follow up on inspection fee related discrepancies
  • Work with Billing Team Lead to resolve complex billing issues
  • Maintain service levels and adhere to departmental statistics
  • Work with minimal supervision within departmental defined procedures.
  • Participate in special projects and perform other duties as required.

Qualifications:

  • Excellent written and verbal communication in both English and Spanish
  • Good understanding of Microsoft Office - Excel
  • Minimum 2 (two) years customer service experience
  • Strong numerical aptitude and excellent communication skills
  • Pleasant telephone manner
  • Strong organizational skills and attention to detail
  • Ability to multitask without compromising the accuracy of your work
  • Work independently and as part of a team, with changing time constraints
  • Post-secondary degree or diploma preferred
  • Must be flexible to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend shifts may be required
  • Must be flexible to work Canadian holidays

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAYAbout Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.


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