Residential Concierge

4 weeks ago

Vancouver, Canada Shangri-La Vancouver Full time

Shangri-La Vancouver
- Front-line
- Full Time |
- Permanent
- 1128 West Georgia Street Vancouver
- 1 position available
- Assessible Employer: No
- Open to International applicants with valid Canadian Work permits: No

Posted on June 2, 2023

Your Shangri-La awaits

We are currently searching for a talented Residential Concierge to join our team on a full time basis with open availability to take a variety of shifts.

Responsibilities include, but are not limited to, the following:

- Ensures compliance to all hotel policies, standards and core practices
- Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards
- Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail
- Ensure safety and security measures are taken and are in accordance with Shangri-La Standards
- Maintain presence in the residential lobby providing residents with general information about the hotel or city
- Manages mail/courier arrangements for residents, accepting and processing deliveries for our residents
- Maintains expertise on and contacts with local venues, attractions, restaurants, events and entertainment
- Provides assistance in making reservations for restaurant/entertainment/transportation, as required
- Ensures each guest is warmly greeted and offered directions, as needed
- General customer service inquiries from our residents
- General administration related to resident and estate owner accounts
- Providing assistance to contractors and visitors to residential units.
- Assist in handling of resident complaints and ensure that proper follow-up takes place
- Undertakes other ad hoc related responsibilities, as required

**Responsibilities & Qualifications**:

- Strong administrative and organizational skills preferable
- Strong customer service skills required
- Excellent written and verbal communication
- Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
- Previous experience with computer systems such as Micros, ALICE, Microsoft Office, Open Table software is preferred
- Ability to work independently without supervision

**Salary/Wage**:
26.17

**Other Perks/Benefits**:
Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE

**Job Application Process**:

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