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Duty Manager

3 months ago

Vancouver, Canada Accor Hotels Full time

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre


Job Description
  • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
  • Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.
  • Ensure that the arrivals and departures for the day and relevant records are maintained.
  • Ensure quality in all aspects of work and among the staff in the lobby.
  • Personally welcome and escort all guests of the hotel.
  • Authorize courtesies for V.I.P’s.
  • Ensure that regular training is conducted as per the standards.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Qualifications

Hotel Management Degree / Diploma or Equivalent


Additional Information

Minimum of 4-6 years of Experience in International Chain Luxury Hotels with 1-2 years of Experience as Duty Manager.

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