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Client Delivery Coordinator

3 months ago

Mississauga, Ontario, Canada Konica Minolta Full time
We're looking for a Client Delivery Coordinator to
- _ _join our team

  • Open and Honest. Customercentric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

What We Offer

  • A collaborative, transparent, and engaging culture, working with awesome technology
  • Competitive salary and performancebased variable compensation
  • Flexible work options
  • Employee Growth & Development
  • Tuition Reimbursement Program
  • Health Benefits Package
  • Retirement Package
  • Plenty of vacation and personal days
  • Diversity and inclusion Program
  • Employee Discounts
  • Employee and Family Assistant Program
  • Global Career Opportunities
  • Vibrant social crew to organize team events, fundraising, and community initiatives
Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades.

No We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry.

As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information.

We are proud that our portfolio leads the industry while exceeding environmental standards.

Position Summary


Manage the total Managed Print Services operations of assigned accounts by driving accountability to ensure contractual obligations, eligible revenue and margin objectives are met while building and sustaining effective relationships with customer's stakeholders.

Achieve goal of maximum client satisfaction and expansion of Konica Minolta to drive profitable revenue growth.

The Client Delivery Manager is accountable for the overall client relationship and will focus on delivering high customer satisfaction to ensure client retention.


What you'll do here

  • Overall management of the assigned customer's output environment
  • Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue.
  • Use a consultative approach; build trusted advisor working relationships with customer's operational and senior management contacts.
  • Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers' expectations to ensure highlevel of customer loyalty and maximizes client retention.
  • Interface with Konica Minolta SME to anticipate client needs and facilitate solution development.
  • Align Konica Minolta resources, including sales and service resources, to the client strategy that strengthens Konica Minolta's relationship and credibility with client influencers and decision makers.
  • Demonstrate breadth and depth of knowledge of Konica Minolta's print fleet management capabilities coupled with a deep understanding of the clients' business and priorities to maximize a mutually beneficial relationship.
  • Execute job functions following standard practices and develops or enhances practices as required by customer and business needs
  • Continuous improvement plan development and new idea thought leadership
  • Achieve a high score in regional customer satisfaction surveys
  • Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process
  • Represent Konica Minolta in line with Corporate values and policies
Other Duties/Projects

  • As assigned

What you bring to the table:

  • University Degree an asset or a minimum of two (2) years relevant work experience
  • Fluent in written & spoken English and or French (region dependent), multiple languages is an asset
  • Experience with dealing with multidisciplined teams that are geographically dispersed
  • Previous sales experience (business to business, business to consumer, inside sales, telemarketing) is an asset.
  • Strong verbal communication and presentation skills
  • A minimum of two (2) years business operations experience in an IT related field
  • Significant experience interacting with customers, including various levels of management
  • Experience with the delivery of operations through the use of technology solutions
  • Strong analytical/procedural background with a relevant experience in delivering professional services
  • High energy level, comfortable performing multifaceted projects in c