Quality Customer Service Representative

2 weeks ago


Concord, Ontario, Canada Cleveland Range Full time

Position Summary:

Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products.

Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Trains or mentors lower level CSRs.

Major Accountability:
Entering, monitoring and tracking of customer purchase ordersProcessing debit/credit memosMaintaining order information filing systemProviding knowledgeable customer support for assigned products and services

Key Tasks and Responsibilities:
Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
Resolves routine and more complex problems and communicates solution or requested information to the customer.
Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
May utilize a customer relationship application or database to record activities and research product information.
Uses a computerized system to gather information and confirm sales prompted by incoming calls.
May promote products/services, but does not have a sales quota.
Work is generally routine or typically follows standard procedures.
Communicates information that requires little explanation or interpretation.
Provides direction and guidance to less experienced CSRs.
Specialized Skills, Knowledge and Abilities Possesses a good understanding of all general aspects of the job.
Familiar with MS Office applications; ability to operate all related equipment for the role.
Customer oriented; capable of effectively dealing with all levels of internal and external contactsDeveloped communications and interpersonal skillsGood planning and problem solving/analytical skillsAble to function in a fast-paced environment coping with frequent changes, delays or unexpected events

  • Concord, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join Dufferin Concrete, A CRH Company CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an...


  • Concord, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join Dufferin Concrete, A CRH Company CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an...


  • Concord, Ontario, Canada Randstad Canada Full time

    Welcome home At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the...


  • Concord, Ontario, Canada STC Warehousing and Distribution Inc. Full time

    STC Warehousing and Distribution Inc. has been providing transportation and logistic solutions for over 30 years. We have established long-term relationships with our customers.We are currently hiring Customer Service Representatives for our company.Responsibilities Utilizing the organization's order software to process orders Initiating required action for...


  • Concord, Ontario, Canada Westlake Royal Building Products Full time

    SUMMARYThe function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will prospect new and existing customers with the goal of selling Royal Building Solutions products.DUTIES...


  • Concord, Ontario, Canada SunSource Full time

    Essential Functions: Support customers and outside sales team Prioritize and manage your workload in a fastpaced environment Process requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance. Conferring and corresponding with sales reps and customers Supplying detailed product quotations which include...


  • Concord, Ontario, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes.Job descriptionSeeking a dependable individual who is always on time, works autonomously, and can take on various tasks....


  • Concord, Ontario, Canada Livingston International Full time

    Customer Service Representative (Searail)Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings,...

  • Customer Service

    2 weeks ago


    Concord, Ontario, Canada Brock Aggregates Full time

    CUSTOMER SERVICE AND LOGISTICS LEADJob SummaryResponsible for ensuring the highest customer service for the business by organizing and scheduling the deployment of drivers and trucks to customers' job sites, within the GTA, in a time-efficient manner.Effectively manage Dispatch and Customer Service Representatives.Key ResponsibilitiesManage Dispatch and...


  • Concord, Ontario, Canada Humber HR Full time

    Job descriptionWe are hiring Customer Service Representative for our Client, located in VaughanPosition Requirements- 1 year of experience in Customer Service is a mustJob Responsibilities: Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to...


  • Concord, Ontario, Canada C. R. LAURENCE CO., INC. Full time

    Who we are:C.R. Laurence Co., Inc. (CRL) is the leading full-service provider of architectural metals, glass fittings and professional-grade glazing supplies. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.We operate our business to the highest standards of design, quality and customer...


  • Concord, Ontario, Canada Lynden International Logistics Co. Full time

    POSITION LOCATION/DEPARTMENT: Customer ServiceWORKING SCHEDULE:In Office, Monday to Friday, 8:00am - 4:30pmREPORTS TO: VP of Customer Service/Administration***: The Customer Service Supervisor reporting into the VP of Customer Service/Administration exercises discretion and independent judgment to successfully oversee and supervise the operations of the...

  • Customer Service

    2 weeks ago


    Concord, Ontario, Canada Gerrity Corrugated Paper Products Ltd Full time

    Gerrity is a family owned and operated Food Contact and Non-Contact Corrugated Packaging and processing company that has been in business since 1977. Our growing company moved into the carton manufacturing process with FSCC22000 Certification (GFSI ) and Continually growing and expanding in both size and product lines, Gerrity has now become a leader in...


  • Concord, Ontario, Canada Carboline Company Full time

    _Position Summary __Minimum Requirements _High School Degree or equivalent, 2-year Business degree or 1-5 years Customer Service experience._Essential Functions _ Answer a high volume of phone calls. Input orders with correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market,...


  • Concord, Ontario, Canada Cleveland Range Full time

    Position Summary:Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Ontario, Canada Terminix Full time

    About TerminixTerminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control.Position OverviewA Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving issues. This...


  • Concord, Ontario, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.We have an immediate opening for a 12 month contract Data Entry/CSR at our Vaughan, ON district.Address: 650 Creditstone...


  • Concord, Ontario, Canada FMF Glass Hardware Full time

    FMF Glass Hardware is currently seeking a full-time front desk associate to join our team. A very team driven company with a lot of room for growth. We are expanding our team as we are transitioning into a new side of the industry.Responsibilities Include: Greet and assist visitors/customers Using the computer to generate reports, sales, inventory etc....


  • Concord, Ontario, Canada Truck It Personnel Services Inc Full time

    Customer Service RepresentativeTruck It Personnel Services Inc is in collaboration with a leading global company that provides solutions for speed, security, and sustainability.Our Dispatcher/Customer Service are responsible for Dispatch Aggregate Tractor Trailers handling customer requests, answering questions, providing service support and so much more....


  • Concord, Ontario, Canada Truck It Personnel Services Inc Full time

    Customer Service RepresentativeTruck It Personnel is looking for an experienced Dispatcher/Customer Service responsible for Dispatch Aggregate Tractor Trailers handling customer requests, answering questions, providing service support and so much more.The position is based out of our Concord, ON office and works closely with our drivers and customers in the...