Collections Administrator

1 week ago

Oakville, Ontario, Canada The MEARIE Group Full time

COLLECTIONS ADMINISTRATOR


Oakville Hydro delivers reliable and safe electricity to more than 76,000 individuals, families, and businesses in the Town of Oakville.

The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community.

Oakville Hydro is a two-time recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association, as well as a Centre of Excellence Award from the Canadian Electricity Association.

Oakville Hydro has also been recognized as one of Canada's Safest Employers.


At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our business.


Successful Oakville Hydro employees:

  • Are customercentric they understand and embrace the role of delivering exemplary service
  • Lead they lead by example through their actions and attitudes
  • Innovate they look for opportunities to improve, do things differently, and add value for our customers and business
  • Commit to Excellence in all that they do


We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting.

Individuals who choose to be a part of our organization are offered:

  • Potential to lead innovative projects and initiatives
  • Career path exploration and development opportunities
  • Opportunities to get involved with teams and charitable events that support the community
  • Comprehensive total reward package

Collections Administrator

About the Role
We are looking for a dynamic individual with exceptional customer service skills.

Working in a fast-paced, and customer-centric environment, the Collections Administrator is accountable for consolidating, summarizing, and interpreting records, and information for the purpose of collecting outstanding accounts.

In addition, the incumbent is accountable for answering customer inquiries, and receiving and collecting data for the purpose of timely readings for final billing of existing customers.


Duties include:

  • Respond to customer inquiries and complaints in person, by phone, and in writing
  • Receive, interpret, and summarize customers' requests (including lawyers) to finalize existing billings
  • Process all applicable data onto Harris (billing software) including deposits on account, payment arrangements, payments, and processing credit check requests
  • Initiate the process of adjustments to customer accounts
  • Check and record information on certificates of arrears, mail, or fax
  • Review and recommend accounts to be disconnected for nonpayment. Notify all appropriate parties of services that are scheduled for disconnection
  • Negotiate payment terms with customers that have been disconnected for nonpayment and authorize reconnection of service
  • Liaison with Olameter and Power Assist regarding disconnection and reconnection of service
  • Liaison with Collect Cents to oversee collections process
  • Liaison with FCT regarding final bill and collection agency accounts
  • Liaison with Halton Region regarding water/sewer arrears
  • Follow up on appropriate action on any information pertaining to accounts, i.e., vacant properties, change of occupant, broken payment terms, damaged services, occupant moving or any other information pertinent to other departments
  • Handle customer escalated calls (customers who are upset or irate and want to speak to someone who has more authority, e.g., high bill complaints, disconnections)
  • Follow up on customer service matters that require a call
  • Carry out reception duties
  • Filing and scanning

Required Skills, Qualifications and Experience:

  • Grade 12 high school or equivalent
  • Minimum of 2 years' experience in a fastpaced customer service environment
  • Previous experience with collections, cash, and Harris billing systems
  • Intermediate working knowledge of personal computers including Windows based software such as Outlook, Microsoft Teams, Excel, Access, Power Point, etc.
  • Data processing experience
  • Strong decision making and problemsolving skills, including exercising good judgment when collecting or arranging for payment of overdue and delinquent accounts
  • Solid understanding of collection procedures, policies, and reading billing and collection schedules

Other Success Factors:

  • Brand ambassador enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
  • Innovate engage colleagues and find new ways to work and win
  • Stay a step ahead make a priority to be intune with changes in technology and industry news
  • The ability to communicate stay informed of company events, industry news and advancement in technologies
  • Excellent written and verbal communication skills
  • Strong accounting skills
  • Excellen

  • Administrative Manager

    1 week ago

    Oakville, Ontario, Canada World of Advertising Inc. Full time

    Education: Bachelor's degree Experience: 5 years or moreTasks: Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services Hire and train or arrange for training of staff Plan, administer and control budgets for client projects, contracts, equipment and supplies Plan,...

  • Administrative Coordinator

    1 week ago

    Oakville, Ontario, Canada Emterra Group Full time

    About UsIf you're offered a seat on a rocket ship, don't ask what seat Just get on." - Sheryl SandbergRyse Solutions is a rocket ship for the circular economy. Owned by a BIPOC Canadian woman in a male dominated industry, we are not afraid to stand out. We act like a start-up, service clients like a consultant, and truly care about the environment like our...

  • Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada ServiceMaster of Oakville Full time

    We are a growing organization looking for an Administrative Assistant to join our team.Who We AreWe provide emergency response, restoration and reconstruction to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mould and other hazards.Position SummaryAs an...

  • Office Administrator

    1 week ago

    Oakville, Ontario, Canada Atlas Care Heating & Air Conditioning Full time

    To administratively support the members of the Business Team through:Managing all accounting activities relating to accounts receivable and bank reconciliation Processing warranty claims with supplies Processing counter sales and payments Ensure the collection of money is occurring at the point of service or proper paperwork for financing is being signed at...

  • Project Administrator

    1 week ago

    Oakville, Ontario, Canada Siemens Energy Full time

    Project Administrator About the Role Location Canada Ontario Oakville Company Siemens Energy Canada Limited Organization Gas Services Business Unit Service North America Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day A Project Administrator is an employee working that supports an outage onsite or...

  • Financial Administrator

    1 week ago

    Oakville, Ontario, Canada AppleOne Full time

    Financial Administrator Location: Oakville Salary: $75,000 yearly Perks: Benefits Vacation Duties: Processing/reviewing daily business transactions regarding client accounts Paying regular invoices and monthly credit cards. Processing tax installments on behalf of client businesses. Sorting/distributing incoming mail and maintaining and updating email...

  • Administrative assistant

    1 week ago

    Oakville, Ontario, Canada Randstad Canada Full time

    Do you have strong attention to detail and enjoy data entry? Are you ready to get back to working on-site and enjoy a fast-paced environment?We are currently hiring a Administrative assistant for an exciting permanent position. Schedule - Monday - Friday 8 am - 5 pm MST Advantages Permanent Fulltime opportunity Onsite 8:30 am to 5:00 pm Salary: $37,000...

  • Accounting Administrator

    1 week ago

    Oakville, Ontario, Canada The Beer Store Full time

    The RoleWe are currently searching for an Accounting Administrator reporting to the Manager, Business Unit, Draught Services. This is a Full-Time Permanent opportunity.Location:Draught Services -2923 Portland Drive, Oakville, Ontario L6H 5S4Who We AreBecoming experts on beer doesn't happen overnight - we've been in business since 1927 and we've established...

  • Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada Canadian Mental Health Association Full time

    Job Title: Administrative Assistant - Information DeskJob Type: 1 Year Contract Full Time Hours: Full Time Hours Per weekThe Canadian Mental Health Association (HRB) is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide "- _mental health for all'_ through services targeted for people...

  • Finance and Administration Vice-president

    1 week ago

    Oakville, Ontario, Canada Allegro Central Vacuum Systems Full time

    1. Finance and Administration Vice-PresidentThe Finance and Administration Vice-President will plan, organize, direct, control and evaluate the activities of both our financial, accounting and operation departments.What is the role of our Finance and Administration Vice-President?To oversee business development, drive company growth and manage overall...

  • Administrative Assistant/receptionist

    1 week ago

    Oakville, Ontario, Canada ServiceMaster Full time

    _Ready to be part of a dynamic and growing company?_ServiceMaster Brands is looking for talented people to join our team**_Administrative Assistant/Receptionist_**The purpose of this job is to provide superior administrative support to ServiceMaster's leading brands, by efficiently managing all assigned tasks in a timely manner. This support includes but is...

  • Financial Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada AppleOne Full time

    Financial Administrative Assistant Oakville Salary: $70k-$80k plus Benefits Duties: Processing/reviewing daily business transactions related to client accounts Paying regular invoices and monthly credit cards Handling tax installments for client businesses Sorting/distributing incoming mail, maintaining email correspondence Preparing and organizing client...

  • Financial Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada AppleOne Full time

    Financial Administrative Assistant Oakville $70k-$80k Benefits Duties: Processing/reviewing daily business transactions regarding client accounts Paying regular invoices and monthly credit cards. Processing tax installments on behalf of client businesses. Sorting/distributing incoming mail and maintaining and updating email correspondence Preparing...

  • HR Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada Halton Healthcare Full time

    Job DescriptionReporting to the Director, HR Employee Labour Relations & Compensation, the HR Administrative Assistant facilitates the efficient operation of the Human Resources Office. Duties will include providing administrative support to the Directors, Managers, and staff of each respective area. This will include reception duties; composing and typing...

  • Finance and Administration Vice-President

    1 week ago

    Oakville, Ontario, Canada Allegro Central Vacuum Systems Full time

    Please send your resume to: 1. Finance and Administration Vice-President The Finance and Administration Vice-President will plan, organize, direct, control and evaluate the activities of both our financial, accounting and operation departments. What is the role of our Finance and Administration Vice-President? To oversee business development, drive...

  • Condominium Site Administrator

    1 week ago

    Oakville, Ontario, Canada FirstService Residential Full time

    Condominium Site Administrator - Oakville Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow,...

  • Administrative Assistant, Forensics

    1 week ago

    Oakville, Ontario, Canada BDO Full time

    Putting people first, every day:BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Adjointe Administrative Principale

    1 week ago

    Oakville, Ontario, Canada ServiceMaster Full time

    **RÉSUMÉ DE L'EMPLOI**Le but de ce travail est de fournir un soutien administratif supérieur aux principales marques de ServiceMaster, en gérant efficacement toutes les tâches assignées en temps opportun. Ce soutien comprend, sans toutefois s'y limiter, l'établissement des horaires, la gestion des voyages, la gestion des délais et des engagements, la...

  • Office Administrator

    1 week ago

    Oakville, Ontario, Canada Reform Clinics Full time

    We are seeking an Office Administrator / Receptionist for our rehabilitation and wellness clinic in Oakville. Part-time and/or full-time role. Great opportunity for someone to grow with our team into a larger role- warm and friendly with a positive attitude- possess strong ability to multi-task- detailed oriented, social, and can bring excitement to their...

  • Bookkeeper/administrative Assistant

    1 week ago

    Oakville, Ontario, Canada Total Tech Pools and Leisure Full time

    '''Job Summary''''''Duties''' Perform account analysis and reconciliation to ensure accuracy and integrity of financial data Conduct bank reconciliations to verify transactions and resolve discrepancies Manage accounts receivable, including invoicing and collections Process payroll and maintain employee records Manage accounts payable and liase with vendor...