Operational Excellence Consultant

7 days ago

Toronto, Ontario, Canada Manulife Full time

Job Description

:

We're looking for a Operational Excellence Consultant to join our Transformation & Operational Excellence team at MBPS. In this role, you are expected to focus on Internal Opportunities and bottom-up initiatives (Kaizen) assigned per functions.

Have the skills and knowledge for the job? Learn more about the opening below

Key Responsibilities:

Responsible for executing the tasks assigned by the project manager which generally entail project/service delivery and process improvement from conducting process discovery & walkthrough sessions for operational and/or support processes, gathering adequate information and data to support the project objectives, validating information and data used for developing project deliverables, identifying process and/or performance gaps and opportunities, quantifying impact of process gaps and/or performance misses and continuous improvement opportunities up to measuring and tracking benefits of OE projects Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. Participate in LEAN Six Sigma workshops and other OE trainings.

​

Qualifications:

3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams. ​​At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) At least 1 year experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Nice to Have Skills: LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellow belt Certified Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.) Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

  • Manager, Operational Excellence

    1 week ago

    Toronto, Ontario, Canada Fire & Flower Full time

    About Us:Fire & Flower is a leading, technology-powered, adult-use cannabis retailer with more than 90 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model.Manager, Operational ExcellenceThe Manager, Operational Excellence...

  • Manager, Operational Excellence

    7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Operational Excellence Manager

    1 week ago

    Toronto, Ontario, Canada EZRA Coaching Full time

    Job Role: Operational Excellence Manager Location: Toronto, Canada (Hybrid 3 days in office) Who We Are Imagine what even the world's finest organizations could achieve if all of their employees were coached to be their absolute best. At EZRA, we're on a mission to do just that. We believe through coaching, people get to know themselves. Their...

  • Student, Operations Excellence

    7 days ago

    Toronto, Ontario, Canada Oxford Properties Full time

    Why join us?Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Operational Excellence Lead

    1 week ago

    Toronto, Ontario, Canada Resolute Forest Products Full time

    Focused on both environmental stewardship and financial success, Resolute Forest Products offers promising and fulfilling job opportunities, where motivated individuals have every chance to accelerate their careers. If you are passionate and ready to make a difference, Resolute is the company that will assure you of success. Our Thunder Bay location in...

  • National Operations Consultant

    7 days ago

    Toronto, Ontario, Canada McDonald's Canada Full time

    Company DescriptionAt McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper...

  • Director of Operations Excellence

    1 week ago

    Toronto, Ontario, Canada HomeSafe Alliance Full time

    HomeSafe Alliance Director of Operations Excellence Madison , Wisconsin Apply Now HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. Director of Operations Excellence ...

  • Linux Operation Consultant

    1 week ago

    Toronto, Ontario, Canada Global Pharma Tek Full time

    Position: Linux Operation Consultant Location: Victoria/Remote Duration: Months contract + Possible extension The Business Consultant(s) is required to have the following skills and experience: The Business Consultants at Experience Level are Consultants that can demonstrate in their submitted examples that they have led multi-discipline teams in...

  • Linux Operation Consultant

    7 days ago

    Toronto, Ontario, Canada Capleo Global Full time

    Position: Linux Operation ConsultantLocation: Victoria/RemoteDuration: 12 Months contract + Possible extensionThe Business Consultant(s) is required to have the following skills and experience:The Business Consultants at Experience Level 1 are Consultants that can demonstrate in their submitted examples that they have led multi-discipline teams in business...

  • Consulting Operations Intern

    7 days ago

    Toronto, Ontario, Canada Impro Full time

    Impro.AI provides data-driven insights and tools that every executive needs to understand and optimize their company's management behavior. Leveraging the power of the world's best AI systems alongside our own expert performance strategists and consultants, we help companies accelerate their growth by helping them realize new workforce insights and improve...

  • Operations Consultant

    1 week ago

    Old Toronto, Ontario, Canada SEPHORA Full time

    Job ID: 235799Store Name/Number: ON-Bloor Street (0508)Address: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA)Full Time/Part Time: Part TimePosition Type: RegularThe Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.ESSENTIAL DUTIES AND RESPONSIBILITIESClient...

  • Global Excellence and Operational Transformation

    1 week ago

    Toronto, Ontario, Canada WTW Full time

    WTW Enterprise Delivery Organization's (WE DO's) Enterprise Operations, Global Corporate Operations function provides a simplified, digitally enabled, world class transformational experience to our business partners with the highest integrity and quality. Through its Global Service Management team, it is responsible for supporting the Finance and HR...

  • Quality & Operational Excellence Manager

    1 week ago

    Toronto, Ontario, Canada S&C Electric Company Full time

    Reporting to the Senior Quality Director, The Quality and Operational Excellence Manager will implement strategies to achieve business process excellence within S&C. Working closely with cross-functional leaders, the individual will execute process improvement initiatives to optimize overall operational goals. This role requires a strategic mindset...

  • Senior Consultant

    1 month ago

    Toronto, Ontario, Ontario, Canada Tarka Talent Full time

    Senior Consultants - Operations Performance ImprovementSalaries circa $90k + great bonus + benefitsRequires Operations Improvement consulting experienceLocations: Toronto (with regular Mon-Thu travel)Are you looking to join one of the fastest growing operations consultancies in North America?My client is rapidly becoming the #1 operational excellence...

  • Senior Consultant

    3 weeks ago

    Toronto, Ontario, Ontario, Canada Tarka Talent Full time

    Senior Consultants - Operations Performance ImprovementSalaries circa $90k + great bonus + benefitsRequires Operations Improvement consulting experienceLocations: Toronto (with regular Mon-Thu travel)Are you looking to join one of the fastest growing operations consultancies in North America?My client is rapidly becoming the #1 operational excellence...

  • Consultant / Senior Consultant

    1 week ago

    Toronto, Ontario, Canada Proudfoot Full time

    ** Full proficiency in French and English required ABOUT US Proudfoot is the preeminent global operational consultancy. Our core philosophy is "transformation through people" – creating alignment, changing behavior, and transforming companies with people-first solutions to their operational challenges. Our unique approach links hard analysis with...

  • Sales Excellence Manager

    7 days ago

    Toronto, Ontario, Canada Microsoft Full time

    The Sales Excellence Manager for Small Medium Corporate (SMC) is a strategic role that enables and drives consistent Sales Excellence practices to achieve sales objectives. As a trusted advisor to the Canadian SMC Leadership team, the focus of the Sales Excellence Manager's role is to be a driver of sales discipline and execution excellence, as well as a...

  • Consultant

    1 week ago

    Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    Cognizant Business ConsultingCognizant Business Consulting (CBC) is a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 3,400 consultants worldwide, Cognizant Business Consulting (CBC) offers high-value consulting services that improve business performance and operational...

  • Media Excellence Director

    7 days ago

    Toronto, Ontario, Canada Dentsu Media Full time

    Company DescriptionOur mission is to _Drive Business Performance. _We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through...

  • Manager, Airport Operations Process Excellence

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job Summary:The Manager, Airport Operations Process Excellence is a member of the Airport Operations leadership team that is responsible for Porter's passenger service and ground handling.The Manager designs and continuously improves the processes and procedures for all aspects of Porter's airport operations, including passenger service, ramp operations, and...