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National Operations Consultant

3 months ago

Toronto, Ontario, Canada McDonald's Canada Full time

Company Description
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world.

We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it.

We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.


Job Description Position title**:
National Operations Consultant

Department:
National Operations

Position band:
Supervisory/Consultant (G3)

Reports to:
National Operations Manager - Ops Development

Type of position:
Full-time
_ _

The Opportunity

This person will report directly to the Manager of National Operations - Ops Development and consult to field partners - Ops and Business Consultants, Owner/Operators to optimize sales, QSC, profit, and people development with the purpose of maximizing business potential for the Owner/Operator organization.

Key customers include Owner/Operators, Field Service Directors, Restaurant Leadership Teams, global Partners and guests.

Who you are

You are passionate about Running Great Restaurants and bring a deep knowledge of operations complimented by a solid understanding of the guest experience.

Relationships and communication are among your core strengths.

You leverage them, in combination with your operational knowledge, to consult and influence restaurant and organization leaders to drive exceptional restaurant results and an industry leading experience for employees and guests.


What's in it for you?
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across multiple levels of the organization, from your team members to the Executives and Franchisees.

You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.


Principal Accountabilities
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

  • Accountable for leading the development and implementation of Operational PACE administration initiatives.
  • Manage the Content update program on the Global Data Collection Tool (GDCT), including content input, translation, and validation.
  • Manage access requests for GDCT & GPM, handling posting and GPM Performance Matrix / PACE Portal Training requests and providing necessary training.
  • Manage and address GDCT or GPM performance issues.
  • Provide oversight and maintenance of all Operations PACE resources.
  • Works closely with the Operations Manager to implement the annual Operations PACE Market plan.
  • Assist in developing and implementing a comprehensive national plan for Operations PACE activation.
  • Identify and create new processes to improve the successful execution of Operations PACE initiatives.
  • Become an expert in Restaurant Operations and the Operations PACE mindset, providing coaching and root cause analysis to field partners where needed.
  • Collaborate with global partners to ensure operating procedures and processes align with approved standards and guidelines.
  • Act as a Subject Matter Expert to support restaurants, consultants, and operators when needed (e.g., PACE portal, GPM / Portal, reporting, access etc.).
  • Establish strong partnerships in global markets to facilitate collaboration.
  • Build and support a wide network within operations to understand field opportunities and needs, constantly striving for operational improvement based on key insights.
  • Reviews data and analytics on a regular basis to identify trends and connect to ops development support or resources where required.
  • Works within and supports functional team with development of key initiatives for restaurant execution.

Qualifications

  • 3+ years of years of relevant experience as a restaurant operations leader or manager
  • McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
  • Effective communication skills with the ability to convey concepts and narratives in a compelling manner across stakeholder groups.
  • Comfortable with ambiguity and skilled in defining / bringing processes to solve opportunities.
  • Strong attention to detail and ability to keep reports and documents organized.
  • Energetic leader with excellent social, communication and presentation skills. solid influencing and facilitation skills.
  • Strong organizational skills to coordinate multiple projects at any given time.
  • Ability to collaborate with numerous stakeholders and demonstrate the One Team approach.
  • Innovative problemsolving skills.
**Additional Information