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Student Services Coordinator, Accessible Learning
3 months ago
Land Acknowledgement
_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live __in the community with each other._**
_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._
What responsibilities will you have in this role?
- Receives service request from Accessible Learning Services (ALS) Consultant, collates and analyzes each request closely to understand student's specific needs and determine the required resources.
- Assigns hours and maintains schedules for service providers ensuring that students have a services provider the first day of class.
- Reschedules on an ongoing basis due to students requesting additional tutoring and notetaking services throughout the semester, course changes, student withdrawals, or due to service providers unavailability.
- Designs and updates a database system to keep track of students request for service and Service Providers availability. This database is also used to schedule service providers and keep track of number of hours assigned to them.
- Supervises training for students who use Note Taking Express (NTE) accommodation and troubleshoot issues as they arise.
- Provides guidance to contract employees on College policies and procedures.
- Designs and implements plans to market service providers opportunities effectively and tailors according to the specific needs of each campus.
- Creates standards in the hiring process and establishing policies and procedures that are reflected in the Services Providers contracts.
- Leads campaigns to recruit student workers and parttime staff three times a year by attending on campus job and service fairs and student orientations to promote positions available for students.
- Reviews and evaluates services each semester, analyzing data on reach and service effectiveness and efficiency as well as user satisfaction to generate service provision reports for Managers.
- Analyzes information gathered by conducting surveys and interviewing stakeholders to determine deficiencies and areas for improvement.
- Sources technology regularly to find tools and systems that will positively impact effectiveness and efficiency of services; pilots tools and participates in decisionmaking regarding adoption of new tools and their customization to meet the department's needs.
- Communicates with appropriate stakeholders regarding changes of current process and provides training on new process.
- Other related duties as assigned.
What qualifications do you need for this role?
- Threeyear diploma/degree or equivalent from a recognized postsecondary institution in Business Administration with training in system, process mapping, project management and marketing is required.
- Minimum of five years' practical related experience in scheduling using a database by analyzing skills sets required by users and matching skills of parttime service providers working in a unionized environment. Experience overseeing a large pool of employees, including hiring, training, mentoring, providing feedback and mediating conflict among service providers and students when needed.
- Understanding of academic accommodations for students with disabilities involving service providers such as notetakers, tutors, and class assistants.
- Knowledge of AODA legislations, Universal Design for Learning Principles and of Bursary for Students with Disability policy and funding guidelines.
- Experience establishing effective hiring practices to recruit qualified service providers.
- Intermediate to advanced skill in Excel, including the use of macros, pivot tables and advance formulas to be able to analyze data.
- Experience conducting statistical analysis using reports produced by relational databases (ie Banner, Clock Work etc).
- Understanding of process improvement principles.
- Demonstrated ability and proven success within the field of student services at a post secondary institution.
- Strong negotiation, problem solving and decisionmaking skills to identify problems, determine possible solutions, and select appropriate actions.
- Exceptional time management, multitasking and organizational skills; ability to complete tasks and meet deadlines, while working with competing priorities and interruptions.
- Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
- Strong communication, collaboration, teamwork, and people skills.
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