Front Desk Agent, Mount Royal Hotel

2 weeks ago

Banff, Alberta, Canada Banff Jasper Collection by Pursuit Full time

What will be your daily pursuit?:
Welcoming our guests and ensuring the most comfortable stay and adventure possible

What perks can you expect?:

  • Work in a dynamic, culturally diverse team from around the globe
  • Work experience in an iconic, unforgettable, and inspiring location
  • Free access to Pursuit attractions for staff and family, send a friend at half the price
  • Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment.
  • The chance to work in an inclusive culture and make lifelong friends
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations
  • Access to one of the world's most beautiful and iconic National Parks

What will you do in this job?:

  • Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
  • Provide a professional, friendly and efficient checkin and checkout process and coordinates efforts to accommodate any requests
  • Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
  • Welcome and register arriving guests
  • Promote and sell rooms
  • Checkout departing guests, review guest accounts
  • Post incidental charges to rooms and process payments
  • Use proper telephone etiquette
  • Handle reservations by phone and in person
  • Handle a highvolume of general enquiries
  • Provide information on hotel facilities, local points of interest, services in area
  • Communicate with other departments
  • Respond to guest concerns and complaints
  • Assorted clerical duties, maintaining a clean work environment
What skills and experience do you need for this job?:

  • Committed to exceptional guest service
  • Excellent communication and interpersonal skills
  • Must thrive on dealing with people and be guest focused
  • Superb attention to detail
  • Ability to multitask while handling highpressure situations
  • Energetic and highlymotivated
  • Professional, wellgroomed manner must meet the grooming policies and standards of Pursuit
  • Ability to work all days and shifts, mornings, evenings, weekends
  • High school or equivalent education
  • Bachelor's Degree or related technical school degree preferred
  • To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

What will your work environment be like?:
This fun summer job runs from April or May to September or October 202- Beautiful. You'll work in iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events - and fun

  • Independent. You'll spend your days in and around national parks
  • Remote. Our home is filled with trees, lakes and bluebird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required


This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up.

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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