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Front Office Reception Agent

3 months ago

Banff, Alberta, Canada FAIRMONT Full time

Company Description Who We Are**:

Join the team at Fairmont Banff Springs.

Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work/life combination.

First impressions are everything Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, checkin/checkout and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through upselling room brands
  • Follow departmental and hotel policies, procedures, service and safety standards
  • Other duties as assigned

Qualifications Your Skills & Qualifications**:

  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS) experience an asset
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights

Additional Information Job Perks & Benefits**:

  • Subsidized staff accommodation provided on-site for full time status employees and one complimentary meal per shift in our staff cafeteria
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide

Our commitment to Diversity & Inclusion:

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.