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Customer service representative, Bilingual

4 months ago

Toronto, Ontario, Canada Clarity Hiring Full time
6 month contract
Toronto ON, Hybrid

Role responsibilities will include: Perform In-bound/Outbound collections call to clients regarding passed due paymentsRespond to inquiries regarding delinquent accounts and negotiate payment arrangementOffer Hardship solutions to customers by completing risk assessmentsPerform other related service responsibilities as requiredDocument all activity details in appropriate systemsManages all transactions related to customer and branch calls or refers to appropriate internal business groupsFollows documented policies and procedures to execute transactions, activities and processes within assigned authorities
Qualifications required: Strong communication and writing skills – French and English 2 years of previous call center or customer service experienceBasic understanding of Consumer Collections and relevant functional proceduresIntermediate knowledge of Microsoft Office (Excel, Word, Outlook)Typing speed 50 wpm, with accuracyStrong communication and negotiating skillsProven ability to work effectively in a fast-paced environmentProven ability to multi-task, prioritize workload and meet deadlinesPrevious finance or banking experience
How to apply:
Click the "Apply to Job" button and follow the instructions to submit your resume.
Thank you for your interest in your next great opportunity with Bevertec. Only those selected for an interview will be contacted, Bevertec is committed to Employment Equity and encourages applications from all qualified candidates. In accordance with the Accessibility for Ontarians with Disabilities Act Bevertec will provide accommodations throughout the recruitment process, should you require such accommodations please contact our Human Resources department.

About Bevertec:
For 35 plus years Bevertec has been at the forefront of providing top level technology professionals to our clients across Canada and beyond. Bevertec specializes in technology professionals but looks to fill all professional roles that help expand and grow our client's business and advance our candidates' careers. Remaining at the forefront of providing staffing solutions has been no easy task for us, that is why we depend on top-caliber candidates like yourself and our team of business development managers to provide you with the opportunities to work with leaders within the IT realm to meet your aspirations. As proof of our continued success Bevertec places candidates with leaders in the public and private sector and remains a vendor of record with large organizations across the country.
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