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Service Concierge

3 months ago

New Westminster, British Columbia, Canada VinFast Auto Canada Full time
À propos de VinFast

VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans. Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS intelligents entièrement électriques au Canada, aux États-Unis et en Europe. VinFast est l'un des plus grands constructeurs automobiles de l'Asie du Sud-Est avec des équipements et des infrastructures de classe mondial et une capacité de production pouvant atteindre véhicules par an. Nous nous sommes associés à des fournisseurs automobiles de premier plan dans le domaine de la fabrication et de l'ingénierie et avons fait appel à la maison de design italienne de renommée mondiale Pininfarina pour concevoir à la fois l'extérieur et l'intérieur de toute notre gamme de modèles. VinFast est fier de produire des véhicules dotés d'un savoir-faire supérieur, des normes de sécurité les plus élevées et d'un système d'infodivertissement intelligent qui rivalisent avec les principaux manufacturiers asiatiques, européens et américains. VinFast soutient également ses propriétaires avec une expérience client exceptionnelle et transparente à la fois dans la vente et l'après-vente.

VinFast et VinFast Auto Canada Inc. sont des filiales de Vingroup, l'un des plus grands conglomérats privés d'Asie avec une capitalisation boursière de 20 milliards de dollars canadiens. En tant qu'entreprise multisectorielle, Vingroup se concentre sur trois domaines principaux : la technologie, l'industrie et l'immobilier.

SCOPE OF THE JOB

As the Service Concierge, you will be responsible for supporting your Service Centre team with various day-to-day responsibilities. Your assistance will be required by the Service and Parts Teams to perform various functions, relating to the support of vehicle servicing and customer handling.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As the Service Concierge, you will quickly solidify your value within our team. Your responsibilities will include:
RESPONSIBILITIES AND TASKS
- Courteously greet customers in Sales, Service, and Delivery, exemplifying VinFast's customer-first philosophy
- Support Service Department in performing daily tasks
- Deliver vehicles between production, service and sales operations
- Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery
- Increase general productivity of the service center by supporting Advisors, Technicians, Parts
- Stage vehicles as needed
- Wash vehicles as needed
- Oversee lot organization and clean-up
- Other administrative and support functions as needed
- Provide customer convenience via vehicle pick up and delivery services
- Clean shop and perform miscellaneous tasks as required
- Other related duties as required

WHAT YOU BRING
- High School Diploma/GED or Relevant work experience
- Luxury experience, Electric Vehicle industry experience, start-up experience preferred but not required
- A capacity to creatively solve problems and think quickly in a busy, fast-paced environment
- Attention to detail
- A passion for customer service, and for the Electric Vehicle industry
- Excellent written and verbal communication skills
- Knowledge of Microsoft Office products, ability to learn other systems as required
- Valid driver's license and clean driver's abstract/record
- Able to stand for 8 hours and must be able to lift 50 pounds

CHARACTERISTICS & TRAITS
- A proven team player with a "can-do" mindset with high energy and strong work ethic
- Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines
- Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
- Exercises sound judgment
- Passion for excellence and contributing to the success of the business

CE QUE NOUS OFFRONS
- Un environnement moderne et professionnel où vous travaillerez et apprendrez d'experts hautement spécialisés et dévoués du monde entier.
- Des salaires compétitifs et équitables qui reconnaissent votre expérience et votre expertise.
- Généreux ensemble d'avantages sociaux d'assurance collective pour les employés et leurs personnes à charge admissibles.
- Compte de dépenses mieux-être pour promouvoir un mode de vie actif et une main-d'œuvre en meilleure santé.
- Une culture de travail flexible permettant à nos employés d'ajuster leurs horaires de travail et leurs horaires, dans la mesure du possible, qui s'adapte et respecte vos engagements personnels, en équilibre avec les besoins de l'en