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Customer Service Representative- Call Centre

4 months ago

Vaughan, Ontario, Canada Miele Limited Full time
**Customer Service Representative

  • Contract Opportunity for 1 Year**
    Shift: Monday to Saturday between 9:00am and 7:00pm

Schedule:
Hybrid

- two days in a Call Centre, 3 days remote

Location:
Vaughan

Reporting to:
Call Centre Supervisor

"Make your career an amazing journey"
with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1998 and has been on a steady path of growth ever since.


Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.

Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

Here's where you come in
Are you assertive, positive and ready for a new challenge? This position may be for you

Why Join Miele


Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.

RRSP's - Company contributes 6% of salary - no employee matching required.

Employee discounts on products, Career development opportunities, Tuition reimbursement program, Great working conditions and other incentives to attract and retain great talent like you.


Now that you know about us, we want to know more about you We are looking for someone who can:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

We think it would be awesome if you have:

  • Minimum 2 years Customer Service Experience
  • Bilingualism is an asset
  • English/Mandarin/Cantonese/French verbal and written
  • Call Centre experience an asset
  • Professional attitude with excellent attendance record
  • Must have excellent computer skills (word, excel, outlook)
  • Excellent time management skills
  • Excellent communication and organizational skills and like working in a team environment