![EMERES INC.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
2 weeks ago
We are a close-knit team of dynamic, friendly, and diverse people, who take pride in delivering solutions that keep our world safe.
What some of our employees like about working here:
- Autonomy as an individual, striving to achieve one common goal as a team
- Being part of a company that is employee
- and customer
- oriented
- Dynamic and bureaucracy-free working environment
- No 2 days are ever the same
- and I say this after working with, essentially, this group of people since 2006.
**About you ()**
We are looking for an experienced Technical Support Specialist.
**What you'll do (RESPONSIBILITIES)**
- Visit customers in Greater Montreal area for troubleshooting technical issues, deployment-related activities or meetings
- Provide Level 2 on call technical support after hours for select customers
- Work with developers and QA to investigate customer-reported issues
- Perform remote demos of EMERES products to potential customers
- Assist with writing technical documentation for customers
- Work with customer project managers during implementations
**Required skills (QUALIFICATIONS)**
- 3-5 years working in a technical support role
- Ability to troubleshoot and resolve customer issues in a timely manner
**Product Experience**
- Windows Server (2019 and lower)
- SQL Server (2019 and lower)
- Windows IIS web server
- Batch scripting (Windows batch files, Powershell)
- Linux (Ubuntu or other), Apache
- PostgreSQL / MongoDB
**Languages**
- Must be fluent in French, written and spoken
- Must be fluent in English, written and spoken
- Spanish language an asset
**Schedule**
- Monday to Friday in addition to potential work on call hours (with paid stipend)
**Supplemental pay types**:
- Discretionary bonus program based on company and employee performance
- Version francaise
A propos de EMERES
EMERES est une société de logiciels basée à Montréal qui se consacre au développement de systèmes critiques de prise d'appels, de répartition et de commande et contrôle utilisés par les organismes de sécurité publique tels que les centres 911, la police, les pompiers et les services d'ambulance du monde entier.
Nos produits évoluent en fonction des initiatives d'innovation d'EMERES, des normes industrielles et des besoins des clients.
Nous sommes une équipe soudée de personnes dynamiques, amicales et diverses, qui sont fières de fournir des solutions qui assurent la sécurité de notre monde.
Ce que certains de nos employés apprécient dans leur travail ici:
- L'autonomie en tant qu'individu, la volonté d'atteindre un objectif commun en tant qu'équipe
- Faire partie d'une entreprise qui est orientée vers les employés et les clients
- Environnement de travail dynamique et sans bureaucratie
- Il n'y a pas deux jours pareils et je le dis après avoir travaillé avec, essentiellement, ce groupe de personnes depuis 2006
**À propos de vous** **(RÉSUMÉ DU POSTE)**
Nous recherchons un Spécialiste du Support Technique expérimenté.
**Responsabilités**
- Visiter les clients dans la région du Grand Montréal pour résoudre des problèmes techniques, des activités liées au déploiement ou des réunions
- Fournir une assistance technique de niveau 2 sur appel après les heures de travail pour certains clients
- Collaborer avec les développeurs et le service d'assurance qualité pour analyser les problèmes signalés par les clients
- Effectuer des démonstrations à distance des produits EMERES à des clients potentiels
- Aider à la rédaction de la documentation technique destinée aux clients
- Travailler avec les chefs de projet des clients lors des implantations
**Qualifications**
- 3 à 5 ans d'expérience dans un rôle de support technique
- Capacité à dépanner et à résoudre les problèmes des clients en temps opportun
**Expérience des produits**
- Windows Server (2019 et inférieur)
- SQL Server (2019 et inférieur)
- Windows IIS web server
- Batch scripting (Windows batch files, Powershell)
- Linux (Ubuntu ou autre), Apache
- PostgreSQL / MongoDB
**Langues**
- Doit parler couramment le français, à l'écrit et à l'oral
- Doit parler couramment l'anglais, à l'écrit et à l'oral
- L'espagnol est un atout
**Éducation**
- Diplôme collégial ou professionnel en informatique ou dans toute autre discipline jugée pertinente (de préférence)Avantages:
- Tenue décontractée
- Assurance dentaire
- Assurance maladie complémentaire
- Assurance vie
- Assurance vision
- Horaires flexibles
- Stationnement sur place
**Horaire**
Du lundi au vendredi, en plus de la possibilité de travailler sur appel (avec une allocation payée)
**Types de rémunération complémentaire**
Programme de bonus discrétionnaire basé sur la performance de l'entreprise et des employés
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental car
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