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Ami Solution Specialist
3 months ago
Logistics:
Job Title:
AMI Solution Specialist, Smart Meter Operations Centre
Company, Department:
Nova Scotia Power, Customer Experience & Innovation
Location:
Halifax, Nova Scotia - Hybrid
Type of Employment:
Regular, Full-Time
Closing Date:
April 1st, 2024
Reference Number:
The Opportunity:
As the member of the
Smart Meter Operations Centre (SMOC) Team you will join a dynamic group of responsive professionals responsible for maintaining this infrastructure and bringing innovative solutions to Nova Scotia Power.
Key elements of this role include:
As the AMI Solution Specialist, Smart Meter Operations Centre you will be accountable to ensure smart meter data and AMI functionality are meeting business objectives.
You will have the opportunity to:
- Identify, analyze, recommend, and implement new value opportunities through AMI technology.
- Configure and enhance AMI systems (Oracle Meter Data Management, Itron Head End System and Itron Smart Meters).
- Triage complex technofunctional issues in AMI tools and processes using large datasets and critical thinking.
- Support a high performing and datadriven team with daytoday transaction processing and data quality management.
- Build and maintain strong partnerships
with other business units such as Customer Care, Billing Services, Meter Field Services, and IT, as well as with vendors & service providers supporting the Smart Meter Operating Centre. - Share expert level knowledg
e with the Smart Meter Operations Centre and associated business workgroups to maintain and advance key business functions such as billing services and outage restoration management. - Develop and implement new processes and initiate continuous improvement opportunities on existing processes to increase team effectiveness.
These skills will make you successful:
To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:
- Degree or Diploma in Engineering/Computer Science/Informatics.
- 3 years' experience in a technical solutions role supporting key business functions.
- Experience navigating and analyzing large data sets with SQL.
- Experience on projects including requirements gathering/documentation, test planning/execution, and schedule/risk management.
- Curiosity and critical thinking mindset to support problem solving, troubleshooting, and innovation.
- Strong written and verbal communication skills and the ability to clearly communicate complex technical concepts and options analysis/recommendations to a range of stakeholders.
- Demonstrated ability to handle multiple priorities and adapt as needed to changing priorities.
- Proven customer service skills.
- Experience in meter technologies and utility operations is considered an asset.
- Experience with data visualization tools (ex., Tableau, Power BI) is considered an asset.
Learn more about our culture and values:
At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported.
Come build a career as unique as you are:making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.
The perks of joining our team? We offer:
Flexibility: Hybrid work model with 2 flexible remote workdays.
Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
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Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
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Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
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Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.
Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the_ _Emera Company mission and values_.
The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions.
We are dedicated to maintaining a fair hiring process that provides equitable opportuniti