Inside Sales Representative

1 week ago


Spruce Grove, Alberta, Canada Bartle & Gibson Full time
Are you sales oriented?

Do you enjoy working with customers to better understand their needs and ensure a smooth sales process?

Are you successful at building instant rapport and achieving customer satisfaction?

If you've answered yes to these questions, then come join our team on both the plumbing and electrical side at Bartle & Gibson

WHY WORK FOR US

  • Company paid benefits
  • Employee and Family Assistance Program (EFAP)
  • Profit sharing
  • RRSP match
  • Paid sick days
  • Career growth

- #GIVEBACK Program
  • Volunteer Day
  • Personal Milestone Recognition Program
  • Perkopolis Partnership
  • Safety shoe reimbursement
  • Employee Referral Bonus Program
  • Employee discounts on plumbing, electrical and heating products

OUR MISSION
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION
Be the preferred wholesaler by providing superior customer experiences.

DUTIES AND RESPONSIBILITIES

  • Responding to inquiries and processing incoming calls and orders
  • Contacting current customers and identifying new products and potential upselling
  • Entering orders into the system
  • Sourcing materials for customers when currently not in stock
  • Maintaining knowledge base on current products and learning about new products
  • Providing product information, pricing quotations, and followup on quotes
  • Developing and maintaining positive customer relationships
  • Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
  • Supporting Counter Sales and handling returns as required
  • Working closely with others to ensure customer needs are met
  • Other duties as required

SKILLS AND COMPETENCIES

  • Exceptional customer service
  • Ability to warm up and develop instant rapport with potential customers
  • Ability to develop longterm relationships and generate referrals from your customers
  • Excellent interpersonal & communication skills, both verbal and written
  • Impeccable organizational skills with attention to detail
  • Time management & multitasking skills to serve several customers at the same time
  • Strong networking skills, outgoing personality
  • Selfmotivated; able to function effectively both independently and as a member of a team
  • Proven ability to learn quickly and work effectively in a fastpaced work environment

EXPERIENCE AND EDUCATION

  • Minimum grade 12 education
    required:
  • Minimum of two years sales experience (counter sales, inside sales or outside sales)
    required:
  • Post-Secondary courses in Plumbing or Electrical
    an asset:
  • Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public
  • Knowledge of the plumbing and/or electrical industry or a background in plumbing and/or products
    required
Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.

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