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Inside Sales Representative

4 weeks ago

Spruce Grove, Canada Bartle & Gibson Full time

Are you sales oriented?

Do you enjoy working with customers to better understand their needs and ensure a smooth sales process?

Are you successful at building instant rapport and achieving customer satisfaction?

If you’ve answered yes to these questions, then come join our team on both the plumbing and electrical side at Bartle & Gibson

**WHY WORK FOR US**
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program - Volunteer Day
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Safety shoe reimbursement
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products

**OUR MISSION**

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

**OUR VISION**

Be the preferred wholesaler by providing superior customer experiences.

**DUTIES AND RESPONSIBILITIES**
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system
- Sourcing materials for customers when currently not in stock
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Supporting Counter Sales and handling returns as required
- Working closely with others to ensure customer needs are met
- Other duties as required

**SKILLS AND COMPETENCIES**
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment

**EXPERIENCE AND EDUCATION**
- Minimum grade 12 education **required**:

- Minimum of two years sales experience (counter sales, inside sales or outside sales) **required**:

- Post-Secondary courses in Plumbing or Electrical **an asset**:

- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public
- Knowledge of the plumbing and/or electrical industry or a background in plumbing and/or products **required**

Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.