Field Application Scientist, Transplant Diagnostics

1 week ago

BasSaintLaurent, Canada Thermo Fisher Scientific Full time

This role supports the Transplant Diagnostics Division, One Lambda, as part of the Specialty Diagnostics Group at Thermo Fisher Scientific.

We are focused on increasing access to innovative diagnostic testing solutions to support our mission of making the world cleaner, healthier, safer.


When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance.

With talented leaders and inspiring coworkers to support you, you will find the resources and opportunities to make significant contributions to the world.

How will you make an impact?

What will you do?

  • Provide pre
  • Prepare and present technical and training materials for use with existing and new customers.
  • Technical resource to the sales team to close new business, discuss territory needs and develop strategic account plans to meet financial commitments.
  • Customer advocate for timely resolution to customer escalations. Acts as 'Voice of Customer' and provide valuable feedback to departments such as Technical Support, R&D, and Marketing.
  • Communicates and documents product complains to Technical Support and collaborate towards a resolution.
  • Collaborates with multidisciplinary matrixed team including Technical Support, Regional Account Managers, Product Management, Software Engineers, Marketing and more, to provide seamless service and ensure positive customer experience.
  • Develops KOL base across assigned regions. Conducts technical seminars and presentations virtually/at customer sites, tradeshows and workshops to drive KOL adoption.
  • Carries out duties in compliance with established business practices. Demonstrates a high level of ethics and professionalism with internal and external customers.
  • Completes all assigned and required training satisfactorily and on time.
  • Travels as required within 50%, or as needed.
  • Occasional lifting of office and/or laboratory equipment up to 50 lbs.
How will you get here?

Education and Experience

  • Bachelor of Science or greater in Biological or Chemical Sciences Required AND A minimum of 3+ years of related work experience in technical/sales and/or training role
OR

  • A minimum of 3 years of work experience in an HLA or Molecular Laboratory Knowledge, Skills, Abilities:
  • Knowledge of a clinical lab setting and good lab practices.
  • Knowledge of core customer segments with experience with customer workflow/processes. Understanding of trends in the diagnostics markets, with knowledge of competitive landscape.
  • Ability to excel in building and managing relationships which positively influence business growth.
  • Strong presentation skills with ability to explain complex concepts in a clear manner. Proven ability to resolve conflict and propose/implement corrective actions in a timely manner.
  • Excellent observation, analytical, problem solving and learning abilities, focused on providing exceptional customer solutions.
  • Strong interpersonal, selling, negotiation, and communication skills including oral and written skills.
  • Resultsdriven selfstarter, able to work independently and willing to travel.
  • Effective collaboration in a highly matrixed organization.
  • Proficient record keeping and attention to detail required.
  • Proficient using SalesForce CRM is a plus.
  • Ability to uphold and support individual goals and company values.
  • Demonstrates professionalism and positivity during internally and externally.

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