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Bilingual Desktop Support Analyst
4 months ago
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.
By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.
We're growing fast and invite you to join our amazing team.
Responsibilities:
- Provide 1st and 2nd level support to end users.
- Order, configure, deploy laptops and related equipment
- Effectively address and manage DTS support ticket queue
- Maintain and update Active Directory
- Work with HR to manage new employee onboarding and departure requirements
Experience and Skills Required:
- College or equivalent hands on experience, three or more years of directly related experience in dealing with end users.
- Excellent PC and Microsoft 365 skills
- Excellent Mac experience skills
- Requires in depth knowledge of modern computer operating systems including Windows 1
- Experience with workstation deployment technologies like Autopilot
- Requires experience with Active Directory, and Azure AD
- Knowledge and experience with Intune and JAMF
- Superior interpersonal and communication skills (English / French)
Desired Attributes:
- Ability to work and collaborate with colleagues in other offices and in different time zones.
- Process driven and must possess excellent project/task management skills.
- Strong drive to understand and learn on the job.
- Ability to work independently without direct supervision on internal projects, functional testing and analysis of requirements for new and existing services.
- Ability to effectively handle multiple concurrent projects and prioritize based on business and operational needs.
- Excellent and proven communication (verbal and written) and consensus building skills.
- Security awareness.
- Highly motivated and proactive with the ability to learn and adapt quickly to changing priorities and demands.
- Ability to perform under tight timelines in a fastpaced environment with mínimal supervision.
- Must be detailoriented with above average organization, planning and administrative skills.
Location:
The position will be based out of our Waterloo, ON Canada office.
Join Us
As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology.
We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers.Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths.
We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.
At Descartes, everyone has a voice and the best idea wins, regardless of who makes it.We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
