Bilingual Product Support Specialist

4 days ago

Kitchener, Ontario, Canada D2L Full time
About This Role

We are seeking a highly skilled Bilingual Product Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.

Key Responsibilities
  • Utilize electronic communication channels to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
  • Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
  • Identify and correct improperly configured installations
  • Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
  • Create, update, and resolve support cases within defined Service Level Objectives
  • Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
  • Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
  • Participate in collaborative troubleshooting sessions to identify root causes of complex issues
  • Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
Requirements
  • Bilingual in one or more of the following languages: French, Spanish, Brazilian Portuguese
  • Ability to learn and adapt to new tools and products quickly
  • Strong analytical skills and creative problem-solving abilities
  • Excellent communication and customer service skills
  • Ability to work well in a fast-paced environment and prioritize tasks effectively
What We Offer

At D2L, we are committed to providing our employees with a comprehensive benefits package, including flexible work arrangements, learning and growth opportunities, and a competitive salary. We also offer a range of perks and benefits, including tuition reimbursement, employee wellbeing programs, and a dog-friendly office environment.

We are an equal opportunity employer that values diversity and inclusion. We welcome applications from candidates of all backgrounds and encourage you to apply if you are passionate about delivering exceptional customer service and technical support.

  • Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Product Support Specialist to join our team at D2L. As a Product Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Product Support Specialist to join our team at D2L. As a Product Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Bilingual Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Technical Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Bilingual Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Technical Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Product Support Specialist

    4 days ago

    Kitchener, Ontario, Canada iGUIDE® Full time

    {"h1": "Product Support Specialist", "p": "At iGUIDE, we're building a customer-centric culture, and we're looking for a highly motivated and proactive Product Support Specialist to join our Technical Support team.As a Product Support Specialist, you will be an integral part of our Help Desk system and phone calls (inbound and outbound). Your primary mission...

  • Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    About D2LD2L is a leading provider of cloud-based education and learning solutions. Our mission is to transform the way the world learns by providing innovative and effective tools for educators and learners.Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for...

  • Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    About D2LD2L is a leading provider of cloud-based education and learning solutions. Our mission is to transform the way the world learns by providing innovative and effective tools for educators and learners.Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for...

  • Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Micro Focus Full time

    About Micro Focus Micro Focus is a global leader in enterprise software, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the...

  • Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Micro Focus Full time

    About Micro Focus Micro Focus is a global leader in enterprise software, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the...

  • Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada Micro Focus Full time

    About Micro Focus Micro Focus is a global leader in enterprise software, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the...

  • Bilingual Client Relations Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Orbit Insurance Services Full time

    About the Position: Bilingual Client Relations SpecialistKey Responsibilities:As a Bilingual Client Relations Specialist at Orbit Insurance Services, you will play a crucial role in assisting clients by delivering comprehensive product and service insights, addressing client concerns, and evaluating risks associated with automobile and property insurance...

  • Product Support Specialist

    6 days ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to deliver a world-class support experience.Key...

  • Product Support Specialist

    7 days ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to deliver a world-class support experience.Key...

  • Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at D2L. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesUtilize technical expertise to troubleshoot and resolve...

  • Product Support Specialist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at D2L. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesUtilize technical expertise to troubleshoot and resolve...

  • Product Support Specialist

    4 days ago

    Kitchener, Ontario, Canada iGUIDE® Full time

    About the RoleWe are seeking a highly motivated and proactive Product Support Specialist to join our Technical Support team at iGUIDE®. As a key member of our team, you will play a vital role in ensuring our customers' success and satisfaction through our Help Desk system and phone calls.Key ResponsibilitiesRespond promptly to customer inquiries and...

  • Associate Product Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Micro Focus Full time

    Associate Product Support Specialist Join OpenText, a global leader in information management, where innovation, creativity, and collaboration drive our corporate culture. As an Associate Product Support Specialist, you'll partner with top companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital...

  • Bilingual Insurance Customer Support Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Bilingual Customer Service Broker (Strategic and High-Value Accounts)Full-timeDepartment: Home & Auto ServicesAbout UsAt Ontario Teachers Insurance Plan, we understand the importance of support during critical moments. Our mission is centered around ensuring that our employees feel appreciated, empowered, and integral to our organization. This commitment...

  • Bilingual Customer Support Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Bilingual Customer Service Broker (Strategic and High-Value Accounts)Full-timeDepartment: Home & Auto ServicesAbout UsAt Ontario Teachers Insurance Plan, we understand the importance of support during critical moments. Our mission is clear: to provide exceptional service that our clients can rely on.We believe that when employees feel appreciated and...

  • Bilingual Technical Support Specialist

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About D2L: D2L is a pioneering cloud-based organization dedicated to transforming education and shaping the Future of Work. The educational landscape is undergoing an unprecedented transformation, and D2L is at the forefront of this significant change. We are committed to creating innovative teaching and learning models that provide a personalized,...