Support Assistant B

2 weeks ago

Toronto, Ontario, Canada City of Toronto Full time

Job ID: 36117

Job Category:
Administrative

Division & Section:
Revenue Services, RevSvcs Customer Service

Work Location:5100 Yonge Street

Job Type & Duration:3 Full-time, Permanent Vacancies and 1 Full-time, Temporary (12 months) Vacancy

Hourly Rate:
$ $35.92

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 4

Posting Period: 31-Aug-2023 to 15-Sep-2023


Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people.

Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture.

Join the award-winning Toronto Public Service as a Full Time Support Assistant B within our Revenue Services Division.

Call Centre:

This role is a hybrid role, until further notice, currently, the expectation is for all employees to work a minimum of 2 days per week in person.

Please note, this can change based on the discretion and decision of Corporate or Divisional management.

Counter:

Employees in the role of a Support Assistant B at the counter are to provide front line public service in person to customers.

In this role you will perform various clerical and administrative functions including cash handling and dealing with customer inquiries daily.

This role is in the office 5 days a week, until further notice. Please note, this can change based on the discretion and decision of Corporate or Divisional management.

Major Responsibilities:

  • Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
  • Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
  • Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
  • Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.

Key Qualifications:

Your

must describe

your

qualifications as they

relate

to:

  • Considerable experience performing various administrative tasks either in a call centre environment or at a front counter.
  • Considerable experience performing calculations.
  • Considerable experience using Microsoft Office Suite (e.g. Word, Excel, Adobe, Outlook, PowerPoint and SharePoint).
  • Considerable experience performing complex calculations pertaining to customer bills.
  • Considerable experience deescalating difficult situations with the public.

You Must Also Have:

  • Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
  • Strong comfort with working in a very fast paced and high volume environment daily.
  • Excellent comfort handling Microsoft Operating System laptops and computers independently.
  • Excellent interpersonal and customer service skills with the ability to work effectively, both independently and as a member of a team.
  • Ability to handle and resolve difficult/contentious situations, often dealing with concerned citizens in stressful situations, calmly with tact and diplomacy.
  • Ability to exercise independent judgment and discretion in dealing with confidential matters.
  • Ability to write reports, bank reconciliations, accept various payment types, enter, update and retrieve data.
  • Ability to perform complex detailed calculations and analyze data related to Property Tax, Utility (Water and Solid Waste), Parking Tickets, and Municipal Land Transfer Tax etc.
  • Excellent keyboarding and proof reading skills with emphasis on accuracy.
  • Knowledge of policies and practices legislation relating to municipal taxation, City bylaws, provincial legislation and Municipal Freedom of Information and Protection of Privacy Act.
  • Ability to utilize software packages relevant to supporting the Division's core requirements such as Tax Management and Collection System (TMACS), Water Management and Collection System (WMACS) and/or Parking Tag Management System (PTMS)
  • Excellent multitasking amongst various lines of business using both a Laptop and Desktop.
  • Excellent communication skills and comfort working independently daily to meet office goals and operational targets.

Additional Information:

  • Please note, extended hours, 8:00 a.m. 6:00 p.m. will be scheduled based on our peak periods and business operational need within the Revenue Services Customer Care Centre.
  • The job will be performed at various locations (North York Civic Centre, East York Civic Centre, Scarborough Civic Centre, Etobicoke Civic Centre, City Hall and York Civic Centre). The position will be

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