Product Manager, Service Solutions

2 weeks ago


Cambridge, Ontario, Canada ATS Automation Full time
OVERVIEW

**The position is available for remote or hybrid work, tailored to the candidate's location. Expect some travel to ATS locations in U.S./Canada.**

Join ATS' Global Services team, a proactive group that leads the way in providing value-driven Services to clients worldwide. This team plays a crucial role in enhancing the overall customer experience by offering high-value service solutions that drive lasting benefits. This is your chance to shape and deliver innovative service offerings that truly make a difference.

The Product Manager, Service Solutions will spearhead the success and profitability of our global Services portfolio. In this role, you will craft a vision and roadmap for products and solutions, manage offer design, structure, value proposition, and oversee launch plans, training, and promotional strategies. Collaborating with various departments, such as sales, marketing, R&D, engineering, manufacturing, and service teams, you will ensure the seamless design, planning, and implementation of top-notch service solutions. Your goal is to create, launch, and manage service offers that cater to the evolving needs of our clients.

RESPONSIBILITIES
  • Identify market opportunities through thorough research and customer interactions to optimize financial performance.
  • Own the communication of solutions roadmap and product lifecycle.
  • Create compelling business cases for new product offerings and track the profitability of the service-product portfolio.
  • Analyze the competitive landscape to enhance our market positioning and maximize margins.
  • Collaborate closely with key stakeholders to ensure effective planning and delivery of service solutions.
  • Support marketing efforts by developing content and presenting clear value propositions to target markets.
  • Contribute to sales training and assist in generating promotional materials to boost Global Services capabilities.
  • Become a go-to resource for Sales and Services teams worldwide, driving the success of our service solutions.
  • Ensure all business activities adhere to the highest ethical standards and comply with the ATS Code of Business Conduct.
QUALIFICATIONS
  • Hold a bachelor's degree in an engineering or technical field.
  • Possess 3 to 5 years of Product Manager experience.
  • Additional business degree or leadership certificate is beneficial.
  • Blend of Marketing, Sales, and Engineering background.
  • Prior experience in B2B product management.
  • Proficiency in Services and service solutions.
  • Background in technology/manufacturing fields, particularly industrial automation and equipment.
  • Familiarity with key ATS market segments like life sciences, food & beverage, automotive, and energy.
  • Strong problem-solving abilities and superb communication skills.
  • Experience working with international partners and markets is a plus.
  • Possess a customer-centric mindset.


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