Product Manager, Service Solutions
2 weeks ago
**The position is available for remote or hybrid work, tailored to the candidate's location. Expect some travel to ATS locations in U.S./Canada.**
Join ATS' Global Services team, a proactive group that leads the way in providing value-driven Services to clients worldwide. This team plays a crucial role in enhancing the overall customer experience by offering high-value service solutions that drive lasting benefits. This is your chance to shape and deliver innovative service offerings that truly make a difference.
The Product Manager, Service Solutions will spearhead the success and profitability of our global Services portfolio. In this role, you will craft a vision and roadmap for products and solutions, manage offer design, structure, value proposition, and oversee launch plans, training, and promotional strategies. Collaborating with various departments, such as sales, marketing, R&D, engineering, manufacturing, and service teams, you will ensure the seamless design, planning, and implementation of top-notch service solutions. Your goal is to create, launch, and manage service offers that cater to the evolving needs of our clients.
RESPONSIBILITIES- Identify market opportunities through thorough research and customer interactions to optimize financial performance.
- Own the communication of solutions roadmap and product lifecycle.
- Create compelling business cases for new product offerings and track the profitability of the service-product portfolio.
- Analyze the competitive landscape to enhance our market positioning and maximize margins.
- Collaborate closely with key stakeholders to ensure effective planning and delivery of service solutions.
- Support marketing efforts by developing content and presenting clear value propositions to target markets.
- Contribute to sales training and assist in generating promotional materials to boost Global Services capabilities.
- Become a go-to resource for Sales and Services teams worldwide, driving the success of our service solutions.
- Ensure all business activities adhere to the highest ethical standards and comply with the ATS Code of Business Conduct.
- Hold a bachelor's degree in an engineering or technical field.
- Possess 3 to 5 years of Product Manager experience.
- Additional business degree or leadership certificate is beneficial.
- Blend of Marketing, Sales, and Engineering background.
- Prior experience in B2B product management.
- Proficiency in Services and service solutions.
- Background in technology/manufacturing fields, particularly industrial automation and equipment.
- Familiarity with key ATS market segments like life sciences, food & beverage, automotive, and energy.
- Strong problem-solving abilities and superb communication skills.
- Experience working with international partners and markets is a plus.
- Possess a customer-centric mindset.
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