Head of Product

2 weeks ago

Cambridge, Ontario, Canada ATS Automation Full time
This role will be remote or hybrid, depending on the location of the candidate.

Travel expectation is 10% to 15% to ATS locations in U.ATS' Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide.

Services is a growing component of the overall delivery of value to ATS' customers globally, and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service solutions to drive ongoing value.

The Product Manager, Service Solutions is responsible for the success and profitability of the Services portfolio globally at ATS.

The Product Manager, Service Solutions defines a vision and roadmap for products and solutions, from conception, offer design & structure, value proposition, launch plans, training and promotional plans.

The Product Manager bridges the gap among the different departments as necessary to design, plan and implement the optimal service solutions, including:
sales, marketing, R&D, engineering, manufacturing, and regional & divisional service teams. The goal is the successful creation, launch, and management of lifecycle services offers.
understand ATS' services offerings, and define the necessary products & solutions architecture that maximizes our financial performance.

  • Build credible, data based and insight based business cases for undertaking new product offerings within existing portfolios, development.
  • Track and manage the profitability of the service product portfolio; understand revenue upside potential, identify optimizations for cost structure and service delivery with the goal of maximizing margins.
  • Ensuring the effective planning and delivery of service solutions through close collaboration with key stakeholder teams at ATS as necessary to drive success: sales, marketing, finance, R&D, engineering, divisional & regional service teams.
  • Enable and assist with marketing content generation for the target markets, segments and customers; Enable and assist in sales training and enablement; Enable and assist Marketing in generating testimonials, customer success stories and whitepaper content to drive Global Services promotions capabilities.
  • Become a knowledge leader and key asset for Sales and Services team members globally; an inspirational support and driver of our service solutions.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
A bachelor's degree in engineering or technical field.

  • Experience with Services and service solutions.
  • Experience in technology/manufacturing fields; industrial automation, industrial equipment, processes, etc.
  • Experience in key ATS market segments: life sciences, food & beverage, automotive, energy etc.)
  • Creative problem solving skills.
  • Experience working with international partners and marketing in international markets is a plus.
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